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IT Service Desk Team Leader

4 months ago

Aylesbury, United Kingdom Rise Technical Recruitment Limited Full time

**IT Service Desk Team Leader**
**Aylesbury**
**£30,000 - £37,000 + 20% Bonus + Holidays + Life Insurance**
An amazing opportunity for an established IT Support Team Leader to develop in an established and growing company, where you will be responsible for overseeing the IT Support teams day to day responsibilities and providing an excellent level of service to theorganisation.
In this role you will be responsible for managing the IT team and being able to get involved with hands on tasks. The role will include getting involved with 1st Line and 2nd Line desktop support to users both remotely and onsite. You will help with troubleshootingsystems and network problem, get involved with configuring and installing new PCs laptops, smartphones, and other hardware when necessary. You will have flexibility with the role to work from home or at any of the locations of the offices. (Aylesbury, Edinburgh,Cambridge)
A fantastic opportunity to be able to use your senior experience on developing the service desk team, work with an established company and further your IT career with the company continuously expanding.
**The person**:

- **2+ years of IT leadership experience**:

- **Strong knowledge of Office 365, Microsoft Operating system, Server, and networking experience DNS, DHCP, switches and cabling**:

- **Previous experience in managing a team and being the escalation point for the service desk team**:

- **Be able to provide 1st Line and 2nd Line support**

**The role**:

- **Overseeing service desk escalations and ensuring tickets are picked up according to SLAs and KPIs, acting as the technical escalation point for the service desk team**:

- **Assisting in maintaining the company IT network infrastructure, telecoms systems and other peripherals**:

- **Helping the management team with IT projects**:

- **Assist with reviewing technologies that might aid the business