Customer Service Team Leader

7 months ago


Aylesbury, United Kingdom Sheridan Ward Recruitment Full time

Aylesbury Customer Services £30k - 32k per year Full time / Permanent Job description Customer Service Team Leader Aylesbury 4 days working from home I am currently looking for a Customer Service Team Leader to join a fantastic company based in Aylesbury. You will be responsible to oversee the day to day running of the team, making sure all focus is set on achieving KPIS, delivering a high level of customer service, have knowledge of disciplinary and performance management procedures and work towards deadlines. Customer Service Team Leader duties: Initiate sales with potential customers over the phone Listen to the customers' needs to generate repeat sales Conduct monthly 1-2-1's Conduct call listening and complaint investigations Account manage any accounts Courtesy calling existing customers Up selling to new and existing customers Customer Service Team Leader benefits: Pension scheme Company bonus Hybrid working 4 days from home Personal growth and development Annual leave plus bank holidays Bonus scheme

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