Warranty Administrator

2 months ago


Portsmouth, United Kingdom Hendy Group Full time

We have an exciting opportunity for a Warranty Administrator to join our team to be based in Portsmouth (Cosham). In this role, you will be responsible for processing manufacturer warranty claims, ensuring claims are handled to the highest efficiency and required standards, and have the opportunity to identify areas for development regarding the quality of warranty controls and processes.

**The Rewards**:
We offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following additional benefits:

- Bespoke induction and training programme and comprehensive ongoing training throughout your career;
- 23 days holiday, increasing with length of service;
- Enhanced family leave:

- Life Insurance:

- Opportunity to join the company pension scheme;
- Discounts on new vehicle, used vehicle, service and parts purchases; and
- Various perks and discounts with high street and online retailers and services.

**The Opportunity**:
As the Warranty Administrator you will be:

- Assisting with the preparation and submission of all Warranty claims including partial and good will claims and submit to the central warranty department for invoicing.
- Carrying out periodic self-audits using the manufactures system to ensure that all current standards are met.
- Accurately processing and invoicing all recall claims to the manufacturer standards.

Regularly monitoring the warranty work in progress to ensure all possible claims have been processed.
- Keeping appraised of any changes or amendments to the manufacturers guidelines and processes.
- Assisting the Service manager with any additional tasks including assisting with internal invoicing if required.

**About You**:

- Ideally you will have previous experience in the automotive trade in a similar position, however both internal and manufacturer-based training will be provided.
- You will have excellent time management skills and the ability to prioritise your workload to ensure time sensitive deadlines are met.
- When it comes to attention to detail, your approach must be meticulous.
- Core skills in computing (including the use of MS packages).
- Ability to build excellent relationships (both internally and externally)
- Have a positive attitude to problem solving.

**The Company**:
Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.



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