Clinic Co-ordinator

7 months ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

The Macular/Diabetic/Medical Retina Department based at the Manchester Royal Eye Hospital are looking for a highly motivated and enthusiastic clinic coordinator to provide and administrative/Reception support to a busy department. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.

Duties will include;
- Facilitating appointment bookings for patients to support the patient journey using our services.
- Focused patient contact by phone to support attendance at clinic and be point of contact for patient queries.
- General admin support

You should have good IT skills, be an excellent communicator and be able to prioritise your own workload. You should also enjoy working with people to provide a first class service.

You will ideally have administration experience, good communication and organisational skills. You must be able to use your own initiative, be flexible and work independently.

We are looking for a highly motivated and enthusiastic clinic coordinator to provide administrative support to a busy department. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.

Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.

You will be responsible for co-ordination and cancellation of clinics, including the booking, cancelling(and rebooking) of new and follow up appointments, undertake validation work, Provide a telephone service, answering and recording incoming calls, relaying queries and messages as necessary, whilst liaising with other departments.

Contribute to best practice and assist in developing working practice in the team to deliver efficient and effective services, ensuring Trust priorities including 18 week pathway

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We’re looking forward to hearing from you



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