Patient Navigator

6 months ago

Newport Pagnell, United Kingdom Primary Care Careers Full time

**About the Role**:
Newport Pagnell Medical Centre are looking to recruit Patient Navigators to join our team. You will be required to work 21 hours per week between Monday to Friday over four days and be available on the fifth day to provide cover if needed. You will also be required to cover Saturday morning shifts on a rota basis.

We offer a comprehensive training programme to all our Patient Navigators where you will initially receive 1-1 training, followed by ongoing support from your trainer and Team Leaders.

There is more to this role than answering the phone and making appointments. In this essential front-line role at the practice, our Patient Navigators help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greet patients, doctors and visitors in a polite and friendly manner
- Answer the telephone promptly and courteously
- Make appointments using SystmOne
- Administer the procedure for repeat prescriptions
- Open and sort all the Medical Centre post, both internal and external
- Ensure the smooth running of all surgeries and clinics
- Arrange hospital appointments where relevant
- Receive specimens ready for pathology laboratory collection
- Deal with general enquiries in a helpful and efficient manner
- Collate and sort paperwork from GPs and other Practice staff and deal with accordingly
- Inform patients of test results, in person, on the telephone or by letter
- Support colleagues to maintain an efficient and friendly team atmosphere
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Strong customer service experience preferable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**: You will be based in excellent premises in the town of Newport Pagnell, with close links to Milton Keynes and the M1 motorway. We offer a wide range of services:

- Rated as Outstanding by CQC
- Part of a primary care network
- List size 21,500+

**Disclosure and Barring Service Check

  • Patient Navigator

    1 week ago

    Newport Pagnell, United Kingdom Primary Care Careers Full time

    Job summary Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part time basis for 21 hours per week, over 4 days, between Monday & Friday. You will also be required to cover Saturday morning shifts on a rota basis. We offer a comprehensive training programme to all our...

  • Patient Navigator

    7 months ago

    Newport Pagnell, United Kingdom Primary Care Careers Full time

    Greet patients, doctors and visitors in a polite and friendly manner Answer the telephone promptly and courteously Make appointments using SystmOne Administer the procedure for repeat prescriptions Open and sort all the Medical Centre post, both internal and external Ensure the smooth running of all surgeries and clinics Arrange hospital appointments where...

  • Receptionist/care Navigator

    5 months ago

    Newport, United Kingdom Richmond Clinic Full time

    We have a vacancy for a part time receptionist/care navigator. This is a varied and sometimes challenging position but is also an interesting and fulfilling position. Duties to include but not limited to. Answering the telephone, booking/changing patient appointments, signposting patients to the most appropriate service for their needs. Repeat...

  • Care Navigator

    5 months ago

    Newport, United Kingdom Park Surgery Full time

    We are looking to recruit a Receptionist to join our expanding team here at Park Surgery. You must be flexible to cover additional hours as and when required (due to staff holidays, sickness etc). As Park is a very busy practice, you will need to be quick thinking and good at multi-tasking. You will be required to have excellent communication skills and the...

  • Care Navigator

    6 months ago

    Newport, United Kingdom Park Surgery Full time

    We are looking to recruit a Receptionist to join our expanding team here at Park Surgery. **CURRENT VACANCY WILL BE 20 HOURS A WEEK - 4 DAYS A WEEK, NO WEEKENDS, SHIFTS ARE EITHER 8-1 OR 1-6:30.** You must be flexible to cover additional hours as and when required (due to staff holidays, sickness etc). As Park is a very busy practice, you will need to be...

  • Care Navigator

    5 months ago

    Newport, United Kingdom Park Surgery Full time

    We are looking to recruit a Receptionist to join our expanding team here at Park Surgery. You must be flexible to cover additional hours as and when required (due to staff holidays, sickness etc). As Park is a very busy practice, you will need to be quick thinking and good at multi-tasking. You will be required to have excellent communication skills and the...

  • Care Navigator

    6 months ago

    Newport, United Kingdom Park Surgery Full time

    We are looking to recruit a Receptionist to join our expanding team here at Park Surgery. **CURRENT VACANCY WILL BE 10.5 HOURS A WEEK - 2 DAYS A WEEK, NO WEEKENDS, SHIFTS ARE EITHER 8-1 OR 1-6:30.** **VACANCY WILL BE TUES AND WED EACH WEEK, BUT MAY CHANGE DUE TO THE NEEDS OF THE PRACTICE.** You must be flexible to cover additional hours as and when...

  • Leukaemia Care Navigator- Royal Gwent

    6 months ago

    Newport, United Kingdom Leukaemia Care Full time

    Job title Hospital Support Worker - Royal Gwent Hours 7.5 hours per week Remuneration £20,000 per annum pro rata (up to £27,500 depending on experience) Type of contract: Fixed term contract for 3 years (with possibility for a permanent role) Location Royal Gwent Hospital Report to HCP Relations Manager Work closely with: Anyone affected by...

  • Care Navigator/receptionist/administrator

    5 months ago

    Newport, United Kingdom Malpas Brook Health Centre Full time

    **Reception Duties**: - Hours will be agreed possibly more than 25 hrs per week. Greet all patients on arrival. - Answer the telephone: dealing with or redirecting enquiries. - Handle general enquiries, referring on where necessary. - Make new and follow-up appointments. - Accept messages for the Practice Manager and Doctors. - Record requests for home...

  • Receptionist - Bellevue Surgery

    1 week ago

    Newport, United Kingdom GP Practice in Wales Full time

    Job summary The Care Navigator is a member of the reception team. Care navigators are important members of our staff and are used to support clinical staff. You will be trained to help patients get the right help from the right place. You will work with the patients to ensure that they are signposted to the right support at the right time. You will...

  • Receptionist

    5 months ago

    Newport, United Kingdom St David's Clinic Full time

    Job summary We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The post is for part time. Monday-Friday hours negotiable, shifts to be agreed. There may be a need to work over all three sites for cover purposes. We are ideally looking for someone with excellent interpersonal skills and experience with dealing...

  • Receptionist (Maternity Cover)

    5 months ago

    Newport, United Kingdom St David's Clinic Full time

    Job summary We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The post is for part time and is for maternity cover starting in October. Monday-Friday hours negotiable, shifts to be agreed. There may be a need to work over all three sites for cover purposes. We are ideally looking for someone with excellent...

  • Receptionist

    5 months ago

    Newport, United Kingdom St David's Clinic Full time

    Job summary We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The post is for part time. Monday-Friday hours negotiable, shifts to be agreed. There may be a need to work over all three sites for cover purposes. We are ideally looking for someone with excellent interpersonal skills and experience with dealing...

  • Receptionist

    5 months ago

    Newport, United Kingdom St David's Clinic Full time

    Job summary We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The post is for part time. Monday-Friday hours negotiable, shifts to be agreed. There may be a need to work over all three sites for cover purposes. We are ideally looking for someone with excellent interpersonal skills and experience with dealing...

  • Receptionist

    5 months ago

    Newport, United Kingdom St David's Clinic Full time

    Job summary We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The post is for part time. Monday-Friday hours negotiable, shifts to be agreed. There may be a need to work over all three sites for cover purposes. We are ideally looking for someone with excellent interpersonal skills and experience with dealing...

  • Booking Clerk

    1 month ago

    Newport, United Kingdom HAYS Full time

    Starting ASAP - £12.69 per hour - Newport - 3 months initially - 37.5 hours per week Your new company Working within an NHS-based organisation which offers on-site parking and is accessible via some public transport routes.Your new role Office-based role working 37.5 hours per weekBooking patients in for appointmentsInputting patient dataFirst point of...