Customer Sales Advisor

1 week ago


St Albans, United Kingdom Novellini (UK) Ltd Full time

As an Internal Sales Advisor at Novellini you will work alongside our team in the UK and Italy. You will be working with our team of sales reps on the road, assisting customers with their orders, placing orders/data entry.

Novellini are the leading manufacturer of shower enclosures in Europe, this role is an integral part of the UK customer service. Reporting directly to the Office Manager, you will work with a wide range of B2B and B2C customers. Organizing installations, engineer diaries, ordering stock, spares and working on unique projects. Ultimately, you are the person our customers trust to process and look after their orders when they need help the most.

**Duties**:

- Answering the sales phone line for stock, product and delivery queries
- Placing orders on SAP
- Raising collections and organising spare parts
- Escalating any queries and issues to the aftersales department
- Develop and maintain good relationships with our customers
- Prioritize and manage multiple queries at one time
- Provide prompt and accurate delivery information our B2B and B2C customers
- Communicate with colleagues in Italy when needed, with regards to product and updates
- Work directly with other members of the team (engineers, sales, ASMs, export and administration)

**Key Competencies**:

- Attention to detail
- You will display empathy and resourcefulness in interacting with customers and resolving any queries
- You will naturally have excellent interpersonal skills and the ability to work autonomously with mínimal supervision
- You will be able to communicate effectively with people with various levels of technical skill and knowledge
- You will take ownership of customer issues reported and follow problems through to resolution
- You will follow standard procedures and using proper escalation for unresolved issues

**Education / Experience**:

- At least 1-2 years of internal sales
- Experience working with SAP, Outlook and Office preferable
- Experience in supporting desktop and/or mobile platforms (Windows, Android, iOS)
- Excellent communication and phone skills
- Ability to work in a fast-paced, diverse work environment with great follow through on tasks
- Ability to work independently, as well as in a team
- Customer-focused approach

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- St Albans, AL3 6XT: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Sales: 1 year (preferred)

Work Location: One location



  • St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Advisor **Salary**: £25,000 - £27,000 per annum Location: St Albans Contract: Permanent Hours: 37.5 hours per week - Shift patterns between 7:30am - 10pm (including some weekend work) COMPANY PROFILE Our well-established client, who are in the financial industry are looking for an enthusiastic and flexible Customer Service...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Advisor **Salary**: Up to £24,000 per annum **Location**: St Albans **Contract**: Full time, Permanent **Hours**: Monday to Friday 9am - 5.30pm **COMPANY PROFILE** This is an exciting opportunity to work for our well-established client who are in the Financial Services industry in St Albans. Supporting companies within the...

  • Sales Advisor

    2 days ago


    St Albans, United Kingdom Crew Clothing Company Full time

    **Sales Advisor - St. Albans - Part time**: - Various hours available_ Here at Crew Clothing Company we are committed to ensuring our customers look and feel great in our designs. Whether it’s a casual lunch out with friends or a more formal day at the office, we inspire style and confidence in the quality of our clothing and the warm welcome from our...

  • Sales Advisor

    3 days ago


    St Albans, United Kingdom Currency Exchange Corporation Ltd Full time

    As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity...

  • Customer Advisor

    7 months ago


    St Albans, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 hours per week** **6 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q St Albans** We believe anyone can improve their home to make life...

  • Customer Advisor

    7 months ago


    St Albans, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time / Part Time Available - 30 & 36.75 hours per week** **Permanent Contract & Fixed Term Contract Available** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.86 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q St. Albans** We...

  • Sales Advisor

    7 months ago


    St Albans, United Kingdom Crew Clothing St Albans Full time

    **Sales Advisor - St Albans - Part Time** - 8 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and...

  • Customer Advisor

    5 days ago


    St Albans, United Kingdom B&Q Full time

    **About the role** **Part time - 30 hours per week** **Permanent contract** **Shifts available monday to sunday, 7am to 9pm** **£10.60 per hour (Exclusive of an £0.50 per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • St Albans, United Kingdom Red Door Recruitment Full time

    **St Albans** **Up to £27k + OTE** **Monday to Friday 9-5.30** **Are you passionate about customer service and want to work for a growing company that believe in training and development?** **Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses?** We have an excellent opportunity for a...

  • Customer Advisor

    3 weeks ago


    St Albans, United Kingdom B&Q Full time £12

    About the role Customer Advisor Part time - 25.5 hours per week Permanent Contract Shifts available: weekends 07:00 - 21:00 and three evenings a week 17:00 - 20:30 UK Notional hourly rate £12.21 per hour (Inclusive of an £0.54 per hour, store specific location allowance) B&Q St Albans We believe anyone can improve their home to make life...

  • Sales Advisor

    7 months ago


    St Albans, United Kingdom Crew Clothing St Albans Full time

    **Sales Advisor - St Albans - Part Time**: - 4 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and...

  • Sales Advisor

    7 months ago


    St Albans, United Kingdom H&M Full time

    As a Sales Advisor, you are responsible for always putting our customers first** **while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit** **in your store** **and share product and fashion** **knowledge. **Key responsibilities**: - You are responsible for inspiring our customers by...


  • St Albans, United Kingdom Isupply Recruitment Ltd Full time

    Are you a go-getter with a knack for problem-solving and a passion for people?We're on the hunt for a Sales & Service Advisor to be the face of our client's business and brand.This isn't your average "9-5" – it's a chance to: Build meaningful customer relationships while flexing your sales and service skills.Geek out over the latest products and processes...


  • St Albans, United Kingdom Resolve Recruitment Services Full time

    **Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...

  • Customer Advisor

    7 months ago


    St Albans, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available throughout the week **Monday - Friday 16:00-20:00 required** **UK Notional hourly rate £11.31 per hour (Inclusive of an 0.54 per hour, store specific location allowance)** **B&Q St Albans** We believe anyone can improve...

  • Customer Advisor

    7 months ago


    St Albans, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.75 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q St Albans** We believe anyone can improve their home to...


  • St Albans, United Kingdom Resolve Recruitment Services Full time

    **Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...


  • St Albans, United Kingdom Jenson Fisher Full time

    **Customer Service Advisor** **£23,000 per annum, with an achievable £35,000 OTE** Our client is a leading and successful privately owned automotive network, operating over 30 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, Bedfordshire and Cambridgeshire, on behalf of the industry's biggest manufacturers. With a turnover more than...


  • St Albans, Hertfordshire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Sales and Service Advisor to join our team in St Albans, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and resolving issues...

  • Sales Advisor

    5 days ago


    St Albans, United Kingdom H&M Full time

    Stellenbeschreibung Do you want to work for a company where sustainability is at the forefront in everything we do? A place where you will find endless career opportunities and the chance to explore a variety of roles across all our brands and around the globe? Do you want to join a team where you can make anything happen if you are curious and...