Library Assistant, Band 3- Library

3 weeks ago


Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Permanent position, 15 hours a week

This is a fantastic role if you enjoy helping people and you thrive on delivering excellent customer service. You may already be an experienced library assistant or just starting out on your library career, but you will definitely need to have an interest in NHS libraries and want to support our staff and students with their knowledge and information needs.

This role is all about directly helping our library users with their queries and supporting their use of the library, it is also core to ensuring they get the information they need for their work and study quickly and efficiently.

If you want to feel proud to work for an NHS Library & Knowledge Service and belong to a team that is valued for the work they do, then we could be the team for you.

Others key elements to the role is the provision of books and journal articles for end-users via the document delivery/interlibrary loan service and providing administrative support to the library team including data management of library systems.

You will need to have fantastic communication skills and enjoy providing excellent customer service. You will also need to have good IT and digital skills as you will be providing basic IT support, and be kind and patient dealing with differing levels of digital ability. Attention detail and accuracy in your work is also essential.

We are a team of 8 full time and part time librarians and paraprofessionals, working across both Gloucestershire Royal and Cheltenham General Hospitals. We are committed to providing a fantastic service to our staff and students and thrive on achieving success. We enjoy working together and are proud that we are known throughout our Trust as being a kind, approachable and non judgmental team.

Key Result Areas

Staffing the library enquiry desk - dealing with information and IT enquiries, book loans and registering new users

Interlibrary Loan/document supply service - processing requests for books and research articles from our users and supplying to other libraries

Conduct one to one and group library induction sessions

Maintain the print book collection - shelving and tidying

Maintain library user records in accordance with data protection

General housekeeping tasks of the library to maintain a comfortable environment for the team and library users

Undertake any other appropriate duties, commensurate with the role as required at the request of your supervisor and/or manager

To participate fully in personal appraisal and development review process

To participate in local, regional and national training as required including the regional Library Assistants Networking Day (compulsory)

Communications and Working Relationships

All Trust staff and students on placement.

Report to the Library & Knowledge Services Manager and your supervisor.

Library & Knowledge Services team.

Library & Knowledge Services colleagues across the country.

Other external higher education and local healthcare providers.

You will be required to attend and contribute to team meetings and positively promote the Library & Knowledge Service.

Physical effort and working conditions

Working predominantly at Gloucestershire Royal Hospital Library, some work may be required at Cheltenham General Hospital Library

Some lifting of books and other materials

Computer usage is required sometimes for long periods

Interruptions may be frequent due to queries from library users

May have to deal with distressing information when dealing with the content of the resources

Some lone working may be required



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