German-speaking Customer Operations Coordinator

5 days ago


Watford, United Kingdom Venn Group Full time

A position has arisen for a full time, German-speaking Customer Operations Coordinator for a large commercial organisation in Watford. This can be offered on a 12 month fixed term contract or permanent basis.

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial accounts in German and English speaking countries across the EMEA region.

Main duties:

- Manage customer orders from order entry to billing
- Respond effectively to queries relating to customer orders and deliveries including customer complaints and invoice queries
- Manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
- Raise credits & adjustments on customer accounts and to liaise with credit control to ensure any outstanding customer deductions are resolved promptly

To be considered for the position, you must be fluent both written and spoken, in German, and will ideally have an experience from within customer service or administration but training will be provided.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and the ability to work from home two days per week as well as other benefits.



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