Tenancy Sustainment Officer

6 months ago

Eastleigh, United Kingdom Abri Group Full time

**About us**

We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

**About you**

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. **Be the difference** to our customers and colleagues, **always curious** and look for better solutions,** achieve together **by working in partnership with others,** own it openly** through working with others in an open and honest way, and finally **embrace possibility **and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you

**Your new role**

We're excited to announce we're looking for an enthusiastic and self motivated Housing professional to join our fantastic Tenancy Support Services Team - and we need you You'll play a vital role in supporting our customers by providing advice and support to enable our customers throughout the full life cycle of their tenancy.

This is an exciting time to join the team as we move forwards improving and updating the current service and we want you to help us take it to the next level. With empathy and understanding you'll be able to demonstrate an in-depth knowledge of Housing issues including safeguarding concerns, debt referral, benefits and budgeting. You'll also need to be able to help with energy advice, signposting and charity referrals. Our aim is always to prevent eviction and support new tenancies so we're looking for someone who's empathetic, supportive and pro-active.

As you'll support our customers in their homes, a driving licence and own transportation will be needed as you'll be working with customers in areas not easily accessible by public transport.

**What you can expect from us**

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home. You’ll receive 28 days of annual leave a year (pro-rata for our part time colleagues) with Bank Holidays on top as well as being entitled to our generous pension scheme.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events.

Interviews to take place on the Interview date Tuesday 26th September.

**Be yourself**

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

**To our agency friends**

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.

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