Service Manager

2 weeks ago

Potters Bar, United Kingdom Caretech Full time

Service Manager - Potters Bar, Hertfordshire-£30K per annum

**Benefits**:
We offer Permanent contracts 37.5 hrs per week

Career progression path within the company
Competitive rates of pay
Employee Assistance Helpline
Flexible Additional Holiday Purchase Scheme
DBS check paid by Caretech prior to starting with us

**Main Duties and Responsibilities**:
Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.

Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.
Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate.
Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.
Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.
Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.
Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.
Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where thisis necessary.
Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.
Work with the Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.
Participate, as required, in the formulation of budgets and to monitor expenditure in specific budget headings as required.
Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.
Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.
Participate in the Area’s on-call management system as required.
Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.
Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.
Ensure that good communication networks are maintained within the home, upwards within CareTech’s management structure, and sideways to relevant others.
Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.
Ensure that all staff within the Home are aware of, and adhere to, CareTech’s Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.
Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position.

The ability to keep calm under pressure

Confidence to work alone and as part of a team
Excellent communication skills
The passion to work with vulnerable Adults
The desire and commitment to achieve high standards of safeguarding

About Caretech:
Caretech Community Services established in 1993 has 250 services with continuous growth with new developments/services.

CareTech Community Services is a national provider of support for people with complex and challenging behaviours associated with autism, learning disabilities, mental health illness and neurological conditions. We support people to live as independentlyas possible within their own homes and also in residential care.

We are committed to providing the highest levels of care to our residents

To enable us to do this we need caring and dedicated profe

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