Receptionist/office Administrator
2 weeks ago
**A little bit about us**
H2 are a family run business that supplies new and used commercial catering equipment to businesses all over the UK. Situated in Bridgwater, just a few minutes’ drive from the M5 motorway (Jnc 24) we have a 35,000 sq. ft warehouse and showroom, which houses our vast range of commercial catering equipment.
**The Role**
We are looking for a friendly, efficient and well organised individual to act as the first point of contact for all enquiries and to help with the day-to-day running of our busy Bridgwater office.
This is a varied and exciting role that will involve (but is not limited to) answering and directing calls to the appropriate team member, assisting the sales and operations managers, dealing with customers both face-to-face and over the telephone, processing orders via our eCommerce based platform and general day to day office duties.
**Main Responsibilities**
- Be the first point of contact, answering incoming telephone calls, dealing with enquires and/or redirecting calls to the appropriate team member
- Provide a professional, friendly and highly efficient customer service experience
- Processing orders via our eCommerce based platform and taking payments
- Assisting with our marketing campaigns (i.e. proofing content etc.) and social media posts
- Liaising with transport companies/key suppliers to retrieve delivery and/or order information
- Placing orders with different key suppliers
- Sending order confirmations, invoices etc. to customers
**Hours**:
Monday to Friday 08.15 - 17.00
**Salary**:
To be discussed and will be based on previous experience.
**What about you?**
Ideally we are looking for someone that is outgoing with a fun and bubbly personality who can work well in a team but is also very capable of using their own initiative.
Ideally you’ll have at least 1 years’ experience in a similar role (i.e. receptionist, front office representative or administrator) and have a positive and helpful attitude.
Here are some key elements we are looking for:
- A great organiser, able to juggle lots of different tasks each day
- A confident and professional communicator
- Outstanding customer service skills with a friendly and proficient manner
- Someone who can re-prioritise their workload at short notice, sometimes under pressure
- Strong IT skills including all Microsoft Office packages such as Outlook, Word, Excel etc.
- Excellent attention to detail
In summary, you'll be a person who is great at organising, can communicate well with lots of different people, have good all-round IT skills and experience in a fast paced administration environment with exemplary customer service skills.
**Job Types**: Full-time, Permanent
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Must live within a 20 mile radius of Bridgwater.
Work Location: In person
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