Inbound Telesales and Customer Service Advisor

2 weeks ago


StocktononTees, United Kingdom Linthorpe Beds Full time

This is an excellent opportunity for an experienced Telesales and Customer Service Advisor to join a large, long established business based in Stockton-on-Tees. A family run business who currently employ 40+ staff, with 3 retail stores and 2 online businesses, have a multi-million-pound turnover and have been judged as National 2020 'Bed retailer of the year’ and finalists for the NBF ‘Small retail champion of the year’ along with ‘Best Marketing Campaign’.

We pride ourselves on our strong customer focus whilst always striving for professional excellence. Our team plays a vital role in achieving this and we work hard to achieve a positive and progressive environment where everybody can thrive in their roles. We have a proven track record in delivering high quality results and customer satisfaction.

The Position

We are seeking a Sales/Customer Service person with drive, desire, and enthusiasm.

You will be fielding nationwide calls regarding a huge variety of interesting enquiries regarding both standard and bespoke products and there is ample opportunity to 'upsell’ to your customers. You will be dealing with all aspects of sales, from initial inbound phone calls and after sales and customer service along with a variety of other tasks.

The position is Full Time, working 5 days out of 7 days, covering alternate weekends and some Bank Holiday's.

Roles and Responsibilities
- Provide an efficient all-round customer experience for sales and after sales.
- Be the first point of contact for all queries that may arise.
- Liaising with external suppliers and internal logistics daily for updates on orders.

Experience and Skills
- Minimum of 1 years’ experience in a similar role preferred but full training provided.
- Computer literacy is key.
- A background in sales and customer service is essential.
- Organisational skills and the ability to prioritise tasks.
- Capacity to effectively work to deadlines.
- Excellent communication skills both verbal and written.
- Attention to detail essential.
- Confident and enthusiastic personality.
- The ability to work effectively as part of a team.
- A positive attitude to work independently with own initiative when required.

Very competitive starting salary of £22,000 per annum plus uncapped commission on personal sales.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Stockton-on-Tees: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Inbound Telesales & Customer Service Advisor


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