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Digital Systems Apprentice

4 months ago

Glasgow, United Kingdom QA Apprenticeships Full time

**Employer description**:
ASA Recruitment is Scotland’s largest independent recruitment organisation who have been trading since 1970 and have offices in Aberdeen, Edinburgh, Glasgow, and Kirkcaldy. You are in safe hands - we are a very experienced apprenticeship employer and have employed at least 10 apprentices over the last few years.

You will be part of a wider office environment who provide professional recruitment services to a range of clients, you will also be providing support to resourcers and consultants for the live roles they are working on. We are looking for a dynamic and motivated individual who enjoys working in a challenging, fast-paced, people centric environment. You will be working out of our Glasgow Office in the heart of the city centre.

**Overview**:
This role will be providing support to all aspects of the Glasgow office, you will be based here but may be required to provide support across the wider business. You will have regular contact with the resourcers, consultants and management for escalating wider queries but will be the main point of contact for all initial client queries. The jobholder will contribute to the continuous development through flexibility, and adaptability to meet business requirements.

**Responsibilities**:

- You will become a key digital support staff member, for all staff working collaboratively across this network
- Processing standard requests, problem solving to investigate issues, as well as reviewing site functionality
- Using IQX, our CRM system, with an advanced level of access to provide information requests, investigate issues and queries and ensure compliance documents are checked and filed in the system
- First point of contact to support others in the organisation to understand specific features of these packages, and how to use them for record keeping, finance requirements and reference checks
- Using Microsoft SharePoint to manage and support requests relating to project and training reports
- Using Microsoft Office Suite to contribute to reporting for incoming client files, CV formatting and sharing documents with consultants through share drive

**Desirable skills**:

- Good foundation knowledge of Microsoft Office Suite
- High standard of processing and numeracy
- Strong keyboard skills
- Can work well under pressure
- Ability to provide excellent customer service
- Excellent communicator at all levels
- Good team player

**Salary**:
£18,000 per annum

**Working hours**:
Monday to Friday, 8:30am - 5pm

**Benefits**:

- Progression into a steady career
- Lots of development opportunities
- City centre location with good transport links, local to popular high street shops and restaurants
- Full access to a highly beneficial pension scheme

**Future prospects**:
Option to progress onto full time role and move into a successful career in recruitment.

**Important information**:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time **APPLY NOW