Digital Support Apprentice

1 week ago

Glasgow, United Kingdom QA Apprenticeships Full time

**Would you like to work for one of Scotland's leading Law Firms?**
Harper Macleod has been named Law Firm of the Year eight times and was ranked in The Times Scotland Best Law Firms 2020. They are consistently delivering excellent results.

Harper Macleod recently won SME Employer of the Year at our 2023 QA Apprenticeship Awards night

**Overview**:
Harper Macleod are currently seeking a Digital Support Apprentice to join their firm in Glasgow within their Personal Injury and Reparation department.

This role will involve reviewing claims from potential new clients and assessing if the claim should be progressed to a Solicitor.
This is a fantastic opportunity to develop within a business that has supported over 60 apprentices through their qualification in partnership with QA

**Key Responsibilities**:

- Answering all incoming claims enquiries from customers and log information onto Solcase (a case management system) - you will receive training on this
- Deliver excellent customer service to all clients
- Communicate both internally and externally via Microsoft Outlook
- Giving advice on the claim process to customers
- Gathering information such as receipts, photographs or valuations
- Referring doubtful, complex or high-value claims to a Solicitor
- Gathering information on new claims referred to the department
- Assisting with scanning and printing

**Full training will be provided.**

**What the Business are looking for**:
**Key qualities**:

- Administration experience
- Excellent I.T. and organisational skills
- Excellent communication skills and ability to build rapport with clients
- Ability to prioritise and work to deadlines under pressure
- Ability to use initiative
- Attention to detail and accuracy

**Salary**:
£18,018 per annum

**Working hours**:
Monday to Friday,
9am to 5pm.

**Benefits**:

- Pension scheme
- Critical illness protection
- Life assurance
- Discounted conveyancing on sales and purchases
- Discounted eyecare
- Charity donation through payroll
- Cycle to work scheme
- Buy additional leave option
- Extra holidays at Christmas
- CSR days
- Funding for external training
- Recruitment finder’s fee
- Additional discounts
- 4pm birthday finish

**Future prospects**:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Should you perform well in this role, there will be an opportunity for you to remain at the firm in a permanent position.
Harper Macleod have a track record of developing their staff and unlocking their potential.
Your salary will be reviewed on completion of your qualification.

**Important Information**:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website.

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