Communications Consumer Panel and Acod Member

2 weeks ago

London, United Kingdom Ofcom Full time

Closing Date:
20/05/2024

Group:
Corporate Group

Management Level:
**Job Type**:
Non-Executive Director (Fixed Term)

**Job Description**:
We are looking to appoint two new Members for the Communications Consumer Panel, who will also act as Members of the Advisory Committee for Older and Disabled People (ACOD).

How to apply

or on 0330 912 1378.

Purpose of the role

The Communications Consumer Panel ensures the citizen and consumer voice is represented in communications policy development, highlighting the interests of those who may not always be heard by the industry. Our job is to ensure that the sector works for consumers, citizens and micro businesses - and in particular for people who may be more vulnerable to being excluded from using communications services.

The Panel is a statutory body, established under the Communications Act 2003. Its Members are appointed by Ofcom with the approval of the Secretary of State. The Panel’s remit covers the UK and, by statute, it has strong representation from the devolved nations.

When we anticipate consumer detriment, or identify it occurring, we work with those who can make a difference - Ofcom, communications providers and UK and national governments. Our sector specialism and expertise mean we can challenge in a constructive environment, offer comprehensive advice and influence the development of policy so it delivers for consumers and citizens.

The Panel’s main role is to challenge and advise Ofcom to ensure that the interests of consumers, including micro businesses, are central to regulatory decisions. We act as a “critical friend” to Ofcom, rather than a campaigning organisation. We proactively influence decisions by making early, robust, high-quality interventions to ensure that consumer and citizen interests are at the heart of Ofcom’s thinking throughout.

The Panel works collaboratively with a wide range of stakeholders to inform the advice that it gives and to help protect and promote consumers’ interests across the sector. We give insight to businesses, regulators and Government and encourage them to look at issues through the eyes of people who use - or are excluded from using - communications services. ACOD advises Ofcom about the interests and opinions of older and disabled people living in the UK.

Essential competencies- The ability to understand and articulate the varied needs and views of citizens and consumers, with particular reference to people who may be in more vulnerable circumstances/who have experienced barriers to inclusivity;- Strong communication skills to make an effective contribution to the discussions and formal policy responses of a high-level public body; and- The ability to work as part of a committee.

We are particularly interested to hear from people who have skills and experience in any of the following areas:
- fixed and mobile telecoms- telecoms network/power security and resilience- online safety- spectrum/AV

Please indicate if you have previous experience in advocating for, or working with, consumers or citizens or micro businesses.

Further Information

The combined annual fee for the appointment as a Member of the Panel/ACOD is £9,784. This is based on a time commitment of three days per month and an expectation of eleven meetings of the Panel each year, together with appropriate preparatory work and attendance at some relevant functions.

Potential or actual conflicts of interest from a financial or business perspective must be declared and discussed at interview. Applicants must have personal integrity of a high order and ensure that their conduct accords with the

7 principles of public life


Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.

Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences, please contact our recruitment team at

or call 0330 912 1378.

As a Disability Confident employer, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.

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