Core Trainer
7 months ago
Hybrid working Arrangement - Remote / Kirkby Office
Full Time, Permanent
Competitive Salary + Benefits
Serco are currently recruiting for a Core Trainer to join our team within Citizen Services. The Core Trainer will be responsible for designing and delivering effective and engaging training packages.
As part of the role, you will support and develop Online Trainers to share best practices and to ensure a consistent approach to training is maintained. You will contribute ideas to continuously improve training and development programmes based on both business and stakeholder requirements.
Key Accountabilities
Ensure the effective delivery of induction, mandatory and specialist training throughout the business, including onsite and virtual delivery
Design and develop innovative and engaging training programmes in line with the latest customer research
Support in the development of Online Trainers, ensuring that they deliver exceptional training to all members of staff
Ensure all training records are kept up to date / are accurate
Support the Training Manager in managing the training plan and setting expectations to stakeholders to deliver appropriate and timely training to the operation.
Identify training and development needs within the organisation through regular consultation with Team Managers and Operational Managers
Carry out TNA and develop new training programmes when required by the operation / client
Evaluate and continuously improve all training programmes and materials on a regular basis (Regular = minimum requirement, 6 monthly intervals)
What I need to do the role?
Experience in both facilitation and design of training programmes
Experience within the Customer Service industry
Excellent written and verbal communication skills
Ability to manage stakeholders within the business
Excellent people leadership capability with high emotional intelligence
Effective Time Management
The role will require occasional travel
What we offer?
Competitive salaries with annual reviews.
Up to 6% contributory pension scheme.
25 days annual leave plus bank holidays
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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