Business Systems Trainer

4 months ago

Glasgow, United Kingdom Thorntons Law Full time

**Business Systems Trainer**

**Full Time**

Welcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a rewarding career looks like at Thorntons.

**What to expect**

At Thorntons, we understand that investing in the ongoing learning and development of our colleagues is vital to our success. Our Talent & Development team play a key role in ensuring we continue to deliver exceptional service to our clients, especially as technology advances. We are now looking for a highly motivated and skilled Systems Trainer to join the team and contribute to the growth and development of our firm. This is a key role in our Talent & Development team, working with colleagues across our firm and across our offices, with the opportunity to make a significant impact in a leading law firm with ambitious growth plans. The scope of this role will include:

- Designing and delivering IT learning solutions to colleagues across the firm
- Providing a first-class training experience to colleagues both in person and online
- Travelling to offices across the firm to deliver in person training sessions as required.

**System Training**:

- Plan, design, coordinate and deliver training programs for core systems including Microsoft 365
- Conduct regular training sessions to onboard new colleagues and keep existing colleagues updated on system enhancements and best practices
- Ensure colleagues are proficient in utilising these systems to enhance efficiency and productivity.

**Competency Framework**:

- Assist with implementation of competency and assessment framework, working with other members of the Talent and Development team, Operational Business Managers and Departmental Trainers
- Design and deliver training modules to embed competency framework
- Monitor and evaluate colleagues’ progress, providing additional support and resources as needed.

**Resources**:

- Create training manuals, documentation, and user guides for our core systems and competency framework
- Assist with designing online training content for our LMS.

**Collaboration**:

- Collaborate with internal stakeholders to identify specific training needs and tailor training programs and resources accordingly
- Work closely with IT, Operational Business Managers and Departmental Systems Trainers to stay informed about system updates and advances in technology.

**What we’re looking for**

We’re looking for someone with the following skills, experience and qualities:

- A minimum of three years experience in identifying training needs, designing, and delivering engaging training programmes for a range of IT systems and processes
- Excellent presentation and delivery skills
- An appreciation of different training delivery styles and the ability to adapt content delivery to suit different audiences
- Comfortable presenting to a wide variety of audiences across a variety of mediums
- Experience of assisting with the implementation and roll out of new systems
- Experience with using an eLearning platform and creating eLearning modules is desirable, but not essential
- Experience in delivering HR systems is desirable, but not essential
- Friendly and approachable
- Organised, with an eye for detail
- Flexible, adaptable and responsive to changing business requirements

**Hours**
- Monday - Friday, 9am - 5pm (35 hours per week)

**Doing What’s Right**

A great working environment is the first thing you’ll notice. One where you’ll be inspired and supported by your colleagues. Where we’ll help you achieve what you want from your career. Where you can have both flexibility and connection with our supportive culture. Where you are valued. Where your voice is heard and you can make a difference through our employee network groups.

**As your employer**

Our benefits package goes well beyond competitive remuneration and we recognise and reward your hard work - learn more at rewarding you

**For your Health and Wellbeing**

Our Healthcare Cash Plan covers things like dental, optical, physiotherapy, chiropody, therapy and health screening needs. Our mental health first aiders and access to a 24-hour counselling line provide support for your mental and emotional wellbeing.

**Embracing Diversity and Inclusion**

We strongly believe in a diverse and inclusive working environment: one that does not tolerate any form of discrimination at any level. We value a truly diverse workforce: we are all equally different. We celebrate our individuality: from gender, sexual orientation, ethnicity, faith to life experience, we know our differences make us stronger, together.

**For our Community**

We’re proud to be part of the communities we serve across Scotland, that’s why we actively engage with charities that support them. From our annua

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