Customer Service Assistant

2 weeks ago


Nottingham, United Kingdom GMI LTD Full time

GMI Ltd is an online company supplying retail and wholesale sewing and craft products. We are very passionate about our products and provide our customers with an exceptional range of products and first class customer service.

This is an exciting and evolving role for the right ambitious person. This is a varied role covering customer service and light/moderate warehouse duties, working within a small, friendly team who work together to deliver a smooth online experience with excellent customer service.

**Responsibilities include**:

- Order processing and sales support
- Customer service and support through Amazon, Ebay, our own Online Website and other Marketplaces.
- Creating and processing shipping labels
- Assisting with picking and packing orders when required
- Liaising with Drivers and couriers for daily collections and returns of parcels
- Raising claims for lost parcels through Hermes, Parcelforce etc
- Placing orders with suppliers
- Processing/Checking and refunding customer returns
- General administration tasks

**Required skills & experience**:

- Minimum of 1 year experience in a fast-paced customer service role
- Experience of working in retail or for an online retailer would be an advantage
- Knowledge of Word, Excel and Outlook
- Excellent organisation skills
- Be able to achieve deadlines and to work one’s own initiative
- Excellent oral and written communication skills
- At times the job can be physical so a moderate level of fitness with a good range of mobility is required to enable you to comfortably carry out your tasks
- Experience of using Amazon, Ebay, DHL, Parcel Force, Royal Mail and My Hermes intranet sites would be advantageous
- Passion for sewing and crafts would be an advantage

Applications outlining qualifications and demonstrating how your experience and skills match the job requirements are invited.

Please send on a CV and covering letter

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)



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