Garage Service Advisor
3 weeks ago
**About u**
'''Duties'''
- Greet customers and provide excellent customer service
- Listen to customer concerns and address them appropriately
- Schedule appointments and manage the service department's diary
- Communicate with technicians to ensure timely completion of repairs
- Provide accurate estimates for repairs and services
- Process payments and handle financial transactions
- Maintain customer records and update information as needed
- Assist with administrative tasks such as data entry, filing, and organising documents
- Utilise computerised systems and software to manage customer information and service records
- Collaborate with other team members to ensure smooth operations
'''Requirements'''- Excellent phone etiquette and communication skills
- Strong organisational skills with attention to detail
- Ability to type accurately and efficiently
- Previous experience in an automotive role is essential
- Familiarity with KIS, Techman, Garage Assist software would be benificial
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- service advisor: 2 years (required)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Stockport, SK1 3QT (required)
Work Location: In person
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