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Customer Support Adviser

4 months ago

Trowbridge, United Kingdom Selwood Housing Full time

**C**

**Customer support adviser (6-month fixed term contract)**

**Part time: 21 hours per week**
- ** Wednesday: 9.00am - 2.30pm (no lunch break)**:

- ** Thursday: 8.30am - 5.30pm (1 hr lunch)**:

- ** Friday: 8.30am - 5.00pm (1 hr lunch)**

**Salary: £13,344 pro rata (£23,500 FTE)**

**Location: Trowbridge and surrounding area**

**Closing date: midnight, Monday 11 March 2024**

**Interview date: TBC**

**Who we are**

Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North-East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham.

**The role**

The purpose of this role is to deliver an excellent standard of customer service working with the customer support team to develop the skills and knowledge required to always ensure a high level of customer satisfaction.

This is a part-time role on a 6 months fixed term contract.

It has the following main responsibilities;
- Receive a range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Escalate calls to other areas of the Selwood group in a professional and prompt manner.
- Progressing repair requests on behalf customers, ensuring they are advised of the outcome and all actions are recorded on the CRM system.

**What we need**

For this role you’ll need to have the following skills and experience;
- Good standard of literacy and numeracy (minimum of grade C or above in English and Maths) or equivalent.
- Qualification in customer care or a commitment to achieve this.
- Excellent telephone manner.
- Proven experience of working in a customer service environment.
- Good communication skills, verbal, written and face to face.

**What we offer**

Our main benefits include;
- 27 holiday plus bank holidays (pro rata)
- 2 paid gifted days; one for your birthday and one over Christmas
- Buy/sell up to 1 week’s holiday
- Life assurance
- Flexible working opportunities - giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance.
- Competitive pension (you pay 4%, we pay 4% or choose to opt into our enhanced pension scheme, where you pay 4%, we pay 9%)
- Cycle to work scheme

Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham. Please visit our **website** for further information.

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