Poas Team Leader

1 week ago


Victoria, United Kingdom Office of the Public Guardian Full time

**Details**:
**Reference number**:

- 359585**Salary**:

- £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO**Contract type**:

- Fixed term**Length of employment**:

- For a period of up to 12 months**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at OPG Victoria Square House, B2 4AJAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
Position: POAS Team Leader
Company: Office of Public Guardian (OPG)
Location: OPG Victoria Square House, Birmingham, B2 4AJ
Grade/Salary:
Executive Officer (EO) - £27,223 - £28,613
Contract Type: FTC 12 months

**Overview**

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently going through an extensive period of organisational change. This will be delivered by our transformation programme - “OPG 2025”. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable.

OPG is aiming to have a Digital Power of Attorney in place that meets our customer and stakeholder needs. We aim to have a multiskilled, flexible workforce, working within office/home based locations to meet civil service environment.

Our Birmingham office is located centrally within walking distance to Birmingham New Street and Snow Hill train stations as well as the Mailbox and Broad Street.

**Job Description, Duties and Responsibilities -**

The role advertised is for a Team Leader with direct line management of a team of administration officers within POAS, based in Birmingham.

There are various functions within POAS such as post, scanning, payments, filing, casework, registration, quality assurance and complaints.

Successful applicants will be allocated to roles based on business needs at the time of recruitment. All staff from Administration Office to Higher Executive Officer are mobile grade within the civil services, therefore movement within the POAS and OPG will be dependent on business needs.
- You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
- You will perform regular dip sampling/quality checks of your team’s stat sheets/work, providing feedback, monitoring, and reducing downtime.
- You’ll work with other Team Leaders review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
- You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
- You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
- You will proactively manage the team’s wellbeing by engaging with staff regularly and supporting contributing to wider engagement plans.
- You’ll be clear, honest, transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
- Manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment.
- You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
- You will develop your staff ensuring they receive the appropriate training and support for their job role.
- You’ll take responsibility for your own learning and development with the support and guidance from your line manager.
- You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.
- You’ll hav



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