Customer Service Specialist

4 weeks ago


London Heathrow Airport, United Kingdom DB Schenker Full time

Shifts 4 on 4 off - 7am to 7pm
- To provide an efficient and proactive service to all AOG customers, overseas and related service providers. All aspects of operations with exceptional customer service.
- Arranging collection/delivery from/to vendors
- Utilising ProCarS to produce shipping documentation i.e. Mawb, Hawb
- Preparation of export/import entries in accordance with UK HMRC regulations
- Post flights
- Job file invoicing
- Cost control
- Action pending tray daily
- Monitor ATOL for live AOG updates
- Adapt to customer requirements, look at alternative solutions.
- Support for the Aerospace Team with operational tasks



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