People Partner
3 weeks ago
Overview of the role
Reporting into the Senior People Partner for Field Operations, you'll own the delivery of the People Plan in the field. Working in partnership with the Head of Operations & Regional Operations Managers as well as in close collaboration with your counterpart in the North of the UK, you'll drive proactive workforce planning.
This is a field based role covering the south of the UK from south of Stoke on Trent downwards, including Wales, South West, London and the South East.
Focusing on relevant people KPI's across a number of area's, including capability, talent, qualifications, sickness, attrition, ER and engagement, you'll manage essential and effective relationships with SME's across the People team and Support Centre functions.
From providing commercially sound professional advice and support to your stakeholders through to supporting with the identification, formulation and implementation of policy and process opportunities and being the People lead on other business projects.
Main Responsibilities
- The first point of contact for field operations leadership and is focused on spending time out in the field.
- Leads the delivery of the People Plan in the field.
- Develops and owns a comprehensive workforce plan across field operations
- Delivers operational objectives and KPI's, supporting the customer, people, commercial and operational agendas
- Actively seeks opportunities for continuous improvement and proactively designs pragmatic solutions
- Actively champions & lands transformational change, ensuring successful implementation & delivery of business benefits
- Influences, engages and motivates field teams to land change successfully
- Coaches field teams to deliver executional excellence in people processes in pharmacies
- Builds strong internal relationships to influence and align functional activity to the operational plan
- Builds and maintains excellent professional (HR) insight and takes steps to capitalise on opportunities
- Ensures that compliance is delivered consistently and to a high standard
- Delivers an outstanding customer experience
- Supports key business and operational projects to ensure delivery of required benefits and effective transition to BAU
Key knowledge and skills required for the role:
- Professional and clinical understanding
- Experience within a healthcare environment
- Project planning and programme management
Problem solving & change
- Uses different leadership styles to gain the hearts and minds of others to deliver
- Has deep and thorough HR & operational understanding of the business
- Is commercially astute with strong numerical & analytical skills, uses a range of data sources
- Promotes and role models the Well values and behaviours
- Provides honest opinions and fearless feedback
- Has the ability to manage remotely
- Builds mutually respectful and supportive relationships at all levels to influence effectively
- Creates consensus amongst stakeholders with conflicting views
- Demonstrates presence and confidence which creates impacts with others
- Has a high degree of drive and resilience
- Excellent interpersonal & presentation skills - is an excellent communicator
- Can effectively coach ROMs & AOMs
- Awareness of ER activity within business area
- Awareness of Estates activity within business area
- Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you_.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make,
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