Mental Health Advisor

3 weeks ago

Sunderland, United Kingdom Everyturn Mental Health Full time

Call Handler Together in a Crisis 24 hour service working days/nights and weekends, enhancements paid for unsocial hours Salary: £22,118.80 - £27,219.91 plus enhancements We have a brand new opportunity to join Everyturn as a Call Handler based at Hopewood Park Hospital, Sunderland. You will work in partnership with CNTW to provide a rapid response triage function to calls received, supporting the referral pathway to ensure that calls are dealt with efficiently and routed appropriately. Duties and responsibilities To provide rapid response and a triage function to all calls received through the agreed pathway. Utilising a high level of customer service skills at all times, provide a call handling role to the 111 service ensuring that all calls are routed appropriately.

To ensure all clinical and demographic information is effectively recorded and communicated within the electronic records system. Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual. Communicate effectively with service users, carers, colleagues and all other professionals. Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (WRAP), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.

About you We love to hear from you if you have the following experience: Demonstrable experience of working 1:1 with service users with complex needs Demonstrable experience working within Health, social care or VCSE systems Awareness of Health and Social care systems. Awareness of national and local organisations and other resources that can support individuals to improve and maintain good metal health. Awareness of recovery in the context of mental health Awareness of the effects of stigma and discrimination Awareness of issues surrounding homelessness, financial inclusion or substance misuse What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day Enhanced pension Wagestream-ability torelease earnings, giving youinstant access to your pay Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more great benefits on offer Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive.

  • Helpline Worker

    4 weeks ago

    Sunderland, United Kingdom Mental Health Matters Full time

    Job summary Our Helpline is a 24/7 telephone crisis management and support service. We provide confidential emotional support to callers and provide advice and guidance around mental health and other issues. Our services also include web chat and SMS text support. The Helpline is open 24 hours a day, 365 days a year.You will provide a range of...

  • Helpline Worker

    4 weeks ago

    Sunderland, United Kingdom Mental Health Matters Full time

    Our Helpline is a 24/7 telephone crisis management and support service. We provide confidential emotional support to callers and provide advice and guidance around mental health and other issues. Our services also include web chat and SMS text support. The Helpline is open 24 hours a day, 365 days a year. You will provide a range of telephone support,...

  • Helpline Worker

    4 weeks ago

    Sunderland, United Kingdom Mental Health Matters Full time

    Our Helpline is a 24/7 telephone crisis management and support service. We provide confidential emotional support to callers and provide advice and guidance around mental health and other issues. Our services also include web chat and SMS text support. The Helpline is open 24 hours a day, 365 days a year.You will provide a range of telephone support,...

  • People Advisor

    4 hours ago

    Sunderland, United Kingdom Mental Health Matters Full time

    **Hours**: 37.5 hours per week, predominately Monday to Friday 9am - 5pm with some flexibility required to support evening out of hours services Salary: £29,640 per annum, with progression to £32,760 per annum (upon successful achievement of pay progression criteria) Location: Hybrid working with a minimum of 2 days per week based in our new offices based...

  • Telephone Support Advisor

    1 month ago

    Sunderland, United Kingdom Mental Health Matters Full time

    This is an exciting job opportunity for individuals who are passionate about helping people and want to truly make a difference to people's lives. Our Helpline is a 24/7 telephone crisis management and support service. We provide confidential emotional support to callers and provide advice and guidance around mental health and other issues.

  • Telephone Support Advisor

    4 weeks ago

    Sunderland, United Kingdom Mental Health Matters Full time

    This is an exciting job opportunity for individuals who are passionate about helping people and want to truly make a difference to people's lives. Our Helpline is a 24/7 telephone crisis management and support service. We provide confidential emotional support to callers and provide advice and guidance around mental health and other issues. Our services also...

  • People Advisor

    6 days ago

    Sunderland, United Kingdom Mental Health Matters Full time

    Hours: 37.5 hours per week, predominately Monday to Friday 9am - 5pm with some flexibility required to support evening out of hours servicesSalary: £29,640 per annum, with progression to £32,760 per annum (upon successful achievement of pay progression criteria)Location: Hybrid working with a minimum of 2 days per week based in our new offices based in...

  • Primary Mental Health Specialist

    4 weeks ago

    Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    The Primary Mental Health Specialist (Targeted Youth Services) post is an exciting opportunity to make a positive difference to the mental health of children and young people who are involved within the targeted youth services. The post will be collocated within the targeted youth services in Sunderland. This is a new post that has been developed to work...

  • Primary Mental Health Specialist

    1 month ago

    Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    A vacancy has become available due to progression within the service and Sunderland Community CAMHS is looking for an exceptional individual who is dedicated to work with children and young people and keen to take up this brilliant opportunity of Primary Mental Health Specialist. We are looking for an individual who has the ability to both deliver high...

  • Specialist Nurse

    2 days ago

    Sunderland, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

    Job summary An exciting opportunity to come and join our CYPS team predominately based within Monkwearmouth hospital as the specialist nurse within mental health pathway offering psychological interventions and risk assessment od children and young people. Main duties of the job Carrying a small but complex caseload of young people requiring...

  • Senior Mental Health Occupational Therapist

    4 weeks ago

    Sunderland, United Kingdom Home Group Full time

    **Senior Occupational Therapist** Toward Road, Sunderland Permanent, Full Time (37.5 hpw) Salary from £33,250 pa, negotiable, depending on skills experience Plus, Brilliant Benefits! **Brilliant outcomes through integrated health, housing, and care. That’s when it hits home.** This is your chance to be part of something brilliant at Home Group, where...

  • Customer Service Advisor

    1 month ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...

  • Health, Safety and Environment Advisor

    4 weeks ago

    Sunderland, United Kingdom University of Sunderland Full time

    University of Sunderland **Role Profile** Part 1 **Health, Safety, and Environmental Advisor** **Job Title**:Health, Safety and Environmental Advisor **Reference No**: **Reports to**:Head of Health, Safety & Environment **Responsible For**: **Grade**:E **Working Hours**:37 for nominal purposes **Faculty/Service**:Human...

  • HSE Advisor

    1 week ago

    Sunderland, United Kingdom Pin Point Recruitment Full time

    HSE Advisor (Health, Safety and Environmental)PermanentFull time, on site Monday to Friday 37.5 hoursSunderlandUp to £40,000pa depending upon experience and qualifications.We are working with a world class manufacturer in Sunderland who require an experienced and qualified HSE Advisor to join a long serving team.Role objectives:· Support working towards...

  • Customer Service Advisor

    4 weeks ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** **Full time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an...

  • Customer Service Advisor

    1 month ago

    Sunderland, United Kingdom EDF Limited Full time

    **Doxford** **Starting Salary of £22,185 plus excellent benefits package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a contact centre, or customer...

  • Specialist Nurse

    4 days ago

    Sunderland, Tyne and Wear, United Kingdom NHS Full time

    Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust An exciting opportunity to come and join our CYPS team predominately based within Monkwearmouth hospital as the specialist nurse within mental health pathway offering psychological interventions and risk assessment od children and young people. Main duties of the job Carrying a small but...

  • Customer Service Advisor

    2 days ago

    Sunderland, United Kingdom EDF Full time

    Customer Service Advisor Doxford Starting Salary of £24,635 Plus Excellent Benefits Package Full time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)  Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an...

  • Public Health Practitioner

    4 weeks ago

    Sunderland, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Public Health Practitioner** **Reference no: Sunderland 2023 AGY 09** **Pay rate £19.31 per hour PAYE** The worker will be responsible for the public mental health agenda across the life course. The worker will also provide additional capacity for the healthy weight agenda, working with other colleagues Key...

  • Customer Service Advisor

    4 weeks ago

    Sunderland, United Kingdom ECO (EC Outsourcing) Full time

    **Job description** **EC Outsourcing** are looking for customer service advisors to join our team. This is an exciting opportunity for a passionate problem solver to work with one of the UK’s biggest green energy providers. You will be front line, dealing with inbound calls and building rapport putting our customer’s needs at the front and center of...