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Purchase to Pay Administrator

8 months ago

Swansea, United Kingdom Arvato Ltd Full time

About us
We are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. And we never rest on our laurels.

We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies - and ultimately grow and confidently embrace the future.

We are shaping a better future for the world too. Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.

**Future shapers. Experience makers.**

The Role
Accounts Payable
- Processing supplier invoices promptly and accurately in line with SLAs;
- Resolving Supplier invoice discrepancies;
- Process Service Requests (SR) promptly to ensure targets are met. Priority and deadlines are determined by SR severity level. Daily monitoring of SR’s is required in order to meet team targets.
- Provide support for ongoing and Future Projects and inbound Migrations;
- Participate in change releases - Reviewing test scripts and carry out testing on system and process changes;
- Accurately maintaining personal records and timesheets.

**Collaborative team work**:

- Provide assistance and support to other P2P colleagues to ensure team tasks and Key Service Levels (KSL's) are achieved;
- Provide assistance to the Purchasing Team as required;
- Promote co-operation within the team and throughout SSA;
- Encourage a customer focused and team based culture which identifies, communicates and addresses customer needs;
- Encourage and participate in cross-team activities;
- Participate in learning activities, both on Accounts Payable and other transactional teams of Shared Services Arvato (SSA) to promote multi-skilling.

**Continuous Improvement**
- Encourage an environment which strives for continuous improvement by contributing constructive ideas for improvements in processes and procedures that will deliver further efficiencies and service enhancement ;
- Make constructive suggestions for processes and procedures that will deliver efficiencies and service enhancement.

Skills & Experience Required
Essential:

- Good knowledge of a customer-focused service operation
- Working knowledge and experience in Accounts Payable processes.

Desirable:

- Operational knowledge of Shared Service Centres
- Working knowledge of Business Processes associated with Finance and Procurement.
- Understanding of how purchase to pay processes fit into the overall structure of a Shared Services platform.

**SKILLS**

Essential:

- Computer literate;
- Excellent verbal and written communication skills
- Attention to detail
- Ability to work under tight deadlines & deliver a high quality of service
- Flexible and adaptable approach
- Strong planning and organising skills

**RELEVANT EXPERIENCE**

Essential:

- Experience in a fast paced and demanding customer focussed environment
- Experience in a high volume transactional environment, dealing with sensitive personal information
- Experience of using Microsoft Office Software including Word, Excel and Outlook

Desirable:

- Experience of working with a varied customer base
- Experience or working with Enterprise Resource Planning Systems (ERP) such as SAP, Agresso

Diversity & Inclusion Statement
**It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.