1st Line Technical Support

3 months ago


Horley, United Kingdom Caroo Full time

**Role: 1st Line IT Support**

**Location: Horley, Office based**

**Salary: Up to £32,000**

**Skills: Windows 7-11, Office 365, Previous 1st Line IT support experience**

**The Company**

Caroo has partnered with a well established IT Solutions provider who have been in business for over 25 years, and are looking to expand their team in multiple areas.

**The Role**

This role is to join their IT support team, working towards supporting the IT infrastructure of their clients and to make sure the IT systems are working efficiently and smoothly.

**The Responsibilities**
- To be the first point of contact for IT support queries.
- Interpret customer requirements and provide advice and support on potential solutions to resolve IT-related issues as they arise.
- Provide technical troubleshooting support for Desktops, laptops, iMacs, Printers, scanners, and basic networking.
- Provide technical troubleshooting for windows 7-11, office 365, and other software packages.
- Facilitate teamwork by documentation and sharing of work practices.
- Escalating Helpdesk support tickets and working directly with our clients and vendors.
- Installation and configuration of hardware and software for clients remotely and on sites.
- Traveling to sites for support and surveys.
- Excellent verbal and written communication skills will be paramount.
- Undertake continual personal training and initiatives to ensure a high level of technical knowledge is maintained across multiple disciplines.
- Weekly meetings with the sales Manager & Sales Team to lead opportunities and to ensure technical involvement at all levels.

**The Requirements**
- Previous experience in a 1st line IT support role or related.
- Excellent communication skills.
- Take pride in providing a high level of customer service.
- Microsoft Windows 7-11, Office 365.
- Knowledge of Microsoft Operating Systems and Office packages
- Possess basic network infrastructure knowledge such as Wi-Fi networks.
- Ability to schedule own workload prioritizing to meet deadlines.
- Capable of working on own initiative, with a proactive and organized approach.

**Role: 1st Line IT Support**

**Location: Horley, Office based**

**Salary: Up to £32,000**

**Skills: Windows 7-11, Office 365, Previous 1st Line IT support experience**

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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