Customer Service Assistant
2 weeks ago
Job Description: Customer Service Assistant
Hours: 16 hours per week **| **Term-time only plus 5 weeks
**Responsible for**:Providing customer service for the lettings department and hospitality across departments.
**Responsible to: Catering Manager**
Pay: £10.00 per hour
1 x weekend shift (8 hours)
2 x weekday shift (4 hours)
**LETTINGS**
- Responsible for the Operational running of all lettings on site throughout shift pattern as required.
- To be the school’s operational liaison point for external users of the sports facilities, at the time of hire, ensuring that requirements notified by the LEM are fulfilled. To welcome, advise and assist users of the centre and exceed their customer service expectations. As required.
- To prepare appropriate activity areas for sports centre lettings and clear / store sports equipment after a letting.
**HOSPITALITY**
- Ensure the smooth running of the events, from start to finish, including the set up and serving of refreshments and other requested catering services to the customer.
- Working with a range of fixed and pop-up catering solutions to support events around the school
- Maintain high levels of cleanliness and tidiness in the designated events areas, to allow a ready of business approach.
- Ensure Hospitality requests are met in a timely manner.
- Set up and move equipment for Events on site, with assistance from School Caretakers,
- Provide a flexible approach to Events on site as per the requirements of the Client
- Provide cover in our 6th Form retail café when required
- Providing support to deliver hospitality for Bradford City Football Club
- Ensure cashless transactions are taken in a timely and accurate manner within our various retail outlets
- To operate on-site bar if required on shift pattern.
EXPECTATIONS
- Maintain a professional image at all times.
- To undertake other tasks as may be required from time to time by Senior Management.
- To ensure that the school’s facilities and assets are used properly and that all relevant Health & Safety requirements are met. Record accidents or incidents according to guidelines
- Report any issues to your line manager that may affect the smooth running of an Event or Letting
- Complete daily checks in the designated areas, reporting any faults/issues.
Job Specifications
- Flexibility towards the hours and role
- Proven Customer Service skills
- Positive can-do attitude
- Ability to work across departments independently or as part of a team
Woodhouse Grove School is committed to safeguarding and promoting the welfare of **children and young people and expects** all staff and volunteers to share this commitment.
**Job Type**: Part-time
Part-time hours: 16 per week
**Salary**: £10.00 per hour
**Benefits**:
- On-site parking
Ability to commute/relocate:
- Bradford: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Application deadline: 08/02/2023
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