Senior Library Assistant

3 months ago

Biggin Hill, United Kingdom GLL Full time

GLL is currently recruiting a Senior Library Assistant to join the team at Biggin Hill Library. As a Senior Library Assistant you will be working in a busy community focused library giving access to wide variety of events and resources including books, public access computers, story time sessions and more.

With Community at the heart of everything we do, as a Senior Library Assistant, you ensure that every visitor to the Library is welcomed into a clean, safe and attractive environment with useful facilities that keep them wanting to return. As a key frontline staff member, you’ll adapt to, and acknowledge, the diversity of our visitors and what they aim to get out of their library visit as well as helping them to discover our wide range of resources and services. Your passion for libraries, local history and community engagement will be apparent as you help people do everything from discovering new authors to tracking their ancestry from our records and even helping them find their ideal job using our IT systems.

**What you need**:

- Experience working within the libraries.
- Evidence of making a difference to customers
- Confident IT skills and knowledge
- Excellent numeracy, literacy and communications skills
- Administration skills
- Experience of using Library Management systems, would be useful
- A real focus on customer service.
- Passion and personality
- Evidence of being organised and efficient
- Customer Service Qualification (desirable)
- Be a great team player

**What you’ll do**:

- Work as part of the team to ensure the smooth operation of the library
- Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit
- Devise and run imaginative and exciting activities for Children and Adults
- Deliver story time and craft activities for under 5’s
- Follow Safeguarding guarding of children and Vulnerable adults policy and procedures
- Follow all Normal & Emergency Operating Procedures as well as adhering to relevant polices and manuals
- Interact with customers through conversations and supporting their needs
- Support customers with all queries available at the library
- Fully participate in and engage in the any training provided.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

**In return, you will get**:

- £24,102.58 per annum (based on 36 hours a week)
- 18 hours a week permanent role
- Industry leading rates of pay banding dependant on relevant qualifications
- Discounted membership at our leisure centres
- Discounts across thousands of retailers (GLL Extras)
- A fantastic pension scheme
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- 20% off Tea and Tonic products
- Ride to work scheme
- Free eye tests and discounted glasses
- The opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

**About GLL**:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

- A permanent employment contract - part time and full time
- A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in libraries, sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to

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