Customer Support Assistant

3 weeks ago


Liverpool, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Assist customers with product information and purchasing decisions
- Process orders and returns accurately
- Upsell products or services to increase revenue
- Maintain customer records and update information in the database
- Resolve customer complaints promptly and professionally
- Collaborate with the sales team to meet customer needs

**Qualifications**:

- Strong data entry skills with attention to detail
- Excellent communication skills to interact effectively with customers
- Ability to analyze customer needs and recommend suitable solutions
- Experience in upselling products or services is advantageous
- Familiarity with phone etiquette and customer service best practices

**Job Types**: Full-time, Permanent

Pay: From £25,225.52 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024



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