International Operations Responder

3 days ago


Christchurch, United Kingdom Everbridge Full time

**Anvil (**an Everbridge company) currently have a fantastic opportunity for an
**Christchurch, United Kingdom**.

**What you'll be doing**:

- Provide first class initial response and assistance to client situations across the globe following dedicated standard operational procedures.
- Effectively collaborate with client stakeholders, manage their day to day needs and all aspects of a case lifecycle, including all communication from conception to closure.
- Accurately record data and relevant details of an incident/case within Anvil’s dedicated Case Management System and produce detailed situation reports for client awareness
- Be familiar with our client’s emergency procedure requirements.
- Coordinate and liaise medical treatment and security tasks abroad with our clinical team and international partners.
- Effectively collaborate with internal partners on the launch of the Mass Communications Platforms.
- Use the dedicated case management system and Microsoft office platforms to administer and maintain data.
- Be involved in review and developing processes and procedures in line with client requirements.
- Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7.
- Know when to escalate issues, risks, ideas to ensure business effectiveness.
- Provide ad-hoc support to the Intelligence team and any other duties as reasonably requested by management.
- Adhere to Anvil’s vision and values
- Be willing to progress with personal development courses

**What you'll bring**:

- A problem-solving team player and critical thinker
- A detailed orientated individual
- Able to handle stressful and sensitive situations while staying calm and acting professionally
- Able to operate and prioritise tasks within a changing and fast-moving environment
- Self-motivated and able to work on your own initiative
- Always professional & confident to clients and suppliers
- Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of business
- Be able to demonstrate excellent customer service skills
- Proficient in MS Office, particularly Excel and Outlook
- Able to learn and understand new complex systems
- Be able to demonstrate worldwide geographical knowledge, with an active interest in current affairs
- Be able to work a shift rota including nights, weekends, and Bank Holidays

LI-HG1

**Bridger Culture**:
At Everbridge, we have a mission that matters
** **
- **to keep people safe and businesses running **during critical events. Our “Bridgers” join Everbridge to make a positive impact
** **on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives.
- We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience.



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