Junior Technical Support Executive

4 weeks ago

Rugeley, United Kingdom Driving Test Success Limited Full time

**Responsibility of the Role**
- Maintain a high degree of internal and external technical service.
- Help to manage, develop and maintain the company’s infrastructure, e.g. Google Workspace, Ubiquity networking
- Testing products/services and logging of technical issues; working with external developers and stakeholders to resolve such issues. Formats including, but not limited to: Apps, Online Training, PC Downloads, PC DVD-ROMs, DVD’s and other digital solutions.
- Assist with the creation, updating and maintenance of app store listings and releases for the company’s apps (currently via the Apple AppStore and Google Play)
- Assist with the development of data logging and presentation functions and automate where possible - currently into Google Sheets using Google Scripts presented via Google Looker Studio Reports
- Assist and become familiar with the creation/testing of our digital products, then QC testing the final product before release.
- Help ensure that all measures for the security of the Company’s cloud based solutions are in place.
- Help create, implement and manage digital codes for the relevant digital products.
- Become familiar with the company’s websites (WordPress, Shopify etc) and provide assistance to ensure their smooth running and continued development.
- Ensuring customers’ digital orders make a smooth transition through to completion, for example, ensuring orders stopped for fraud are dealt with.
- Assist with the implementation of new systems and online tools to help support and improve the teams productivity and address individual needs.
- Monitor the online security for staff, customers and networks and take appropriate steps to address security breaches if necessary.

**SKILLS & EXPERIENCE**
- A good time keeper.
- Focused listener who is dedicated to problem solving.
- Analytical.
- Stellar trouble shooting.
- Good communication skills.
- Good organisational skills.
- Ability to manage a number of project simultaneously.
- Experienced in Microsoft Windows, Google Workspace, Mac OS, Microsoft Office, mySQL Server, Sage 200, Amazon Cloud Services,(S3, Cloud front, SQS, SES) HTML, PHP, DNS, Networking, Zendesk, Wordpress.

**QUALIFICATIONS**:

- Technical Services experience - Several years in a similar environment
- GCSE in English & Maths.

**PERSONAL QUALITIES**:

- Interested in computer hardware and software
- Team player
- Patient
- Clear speaking
- Quick thinking
- Adaptable
- Dynamic

**OTHER INFORMATION**:

- Hours of work are Monday to Thursday - 9.00 a.m. to 5.30 p.m. with one hour’s lunch and on Friday, 9.00 a.m. to 3.30 p.m. with half hour’s lunch.

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
The workplace is a covid secure environment and all necessary protocols and precautions are in place.

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Technical support: 1 year (required)

Work Location: In person

Expected start date: 03/07/2023

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