Collections Officer

7 months ago


Sunderland, United Kingdom Happy Customers Group Full time

_Senior Collections Executive _
This role can be performed remotely

Competitive salary + Bonus

Main Responsibilities (but are not limited to):

- Provide an end to end service on customer debt
- Contacting customers to discuss and collect outstanding balances and working with customers to understand their situation to help resolve any outstanding payment issues
- Visiting client sites to discuss collections of outstanding balances where necessary
- Taking card payments to settle arrears
- Working with the customers to identify the reason for any outstanding balances and adapt your collection technique and negotiation skills to agree mutual repayment terms
- Keep all customers records and account information up to date and within the company guidelines
- Build and maintain relationships with customers, securing payments on time and re-habilitating accounts
- Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues
- Operate compliantly within clearly defined guidelines

Knowledge & Skills:

- Previous experience in a debt recovery or senior collections role is essential
- Experience in collection call handling
- Strong negotiation skills
- Target driven and self-motivated to succeed
- Patience, empathy and commitment to providing the best customer care and quality service
- Excellent communication skills
- Strong telephone manner
- Full clean UK driving licence

Competencies & Behaviours:

- Self-starter and able to identify & develop solutions
- Driven by a desire to make improvements
- Experience of working in a fast-paced environment
- Able to work on own initiative
- Logical and methodical approach to problem solving
- Able to work autonomously as well as part of team
- Ability to communicate with other departments

**Job Types**: Full-time, Part-time

Pay: £24,000.00-£28,000.00 per year

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- collections: 2 years (preferred)

Work Location: In person



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