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Specialist Adviser

3 months ago

Epsom, United Kingdom University for the Creative Arts Full time

We are seeking to recruit a Specialist Adviser to work in the Gateway Services team, based in the UCA Library at Epsom.

This role is responsible for the effective delivery of information, advice and guidance to students, staff and visitors and for providing specialist information and advice on a range of issues including finance, health, welfare, housing and travel. You should have experience of working in a customer service environment, preferably a busy support service or academic setting. Effective interpersonal, communication and customer service skills are essential. You should be a competent and confident IT user.

We are looking for someone who has a knowledge and understanding of welfare resources, with previous experience of delivering information, advice and guidance to young adults. You must have excellent administrative and organisational skills and be able to respond effectively under pressure and demonstrate initiative and flexibility. The ability to prioritise work and manage time effectively is essential for this role as is being prepared to use new skills and undertake staff development as appropriate.

If you are committed to continuously enhancing the student experience, this is an exciting opportunity to develop your career in a fast moving and high performing team, while providing outstanding service to our university community

For an informal conversation regarding the role please contact Hilary Wicks - Gateway Services Manager, 01372 202461.

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide.

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, têxtiles, animation, history and culture, and more.

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.