Group Conduct Officer

5 months ago

London, United Kingdom PIB Group Full time

Job Advert

**The role**

The role sits within GRC (2LOD) in the Compliance team and reports to the Group Conduct Officer Manager, who reports to the Group Head of Compliance. This role partners with our Schemes & Affinities (S&A) division and has one direct report, the Deputy Conduct Officer for S&A, and includes the management of the person in that role. Deputy Conduct Officer. The division deals predominantly with consumer customers (i.e. individuals), including those that would be considered vulnerable and also some commercial customers across a number of specialist schemes. Distribution routes include direct to customer and also via Appointed Representatives of other intermediaries.

**Key responsibilities**
- providing guidance and advice on existing and future regulation and PIB’s regulatory policies and frameworks;
- delivering briefings and training on key regulatory topics and issues;
- guidance and advice on improvement actions, potential breaches and root cause analysis;
- reviewing compliance and business performance MI to aid challenge;
- ensuring a regulatory perspective is brought to key business forums, initiatives and projects;
- providing a key input to the firm’s assessment of regulatory risks as part of its ERM framework;
- supporting business SMFs and Certified individuals as part of SMCR;
- guidance and advice following reviews of the business from internal or external sources;
- support and guide the businesses with integration related activities.
- support the business with FOS responses;
- managing and coaching the Deputy Compliance Officer, including undertaking performance management reviews.

This role also plays an important role in the identification, escalation and management of regulatory issues and breaches.

The role requires the role holder to:

- Assist the Group Head of Compliance or others as directed in the promotion of Group standards and values
- Have excellent communication (verbal and written) and be an effective ‘regulatory translator’ i.e. take complex regulation and make it accessible, understandable and relevant to the business so they have clarity on what is required, and what they need to do;
- Analyse information, have good problem solving skills and be solution orientated;
- Be comfortable ‘working in the grey’ and able to consider challenges through both commercial and regulatory lenses and provide a balanced view/advice;
- Have strong organisational skills and attention to detail but have the ability to take a high level view;
- Deliver engaging, practically orientated compliance training;
- Have excellent stakeholder management skills and be able to build and maintain strong relationships with the business, while also maintaining an appropriate level of professional distance;
- Be able to act as a ‘critical friend’ to the business, delivering constructive challenge and identifying solutions to address issues that are identified;
- Have a strong understanding of the UK’s regulatory regime as it applies to general insurance broking activities; and
- Travel to a range of UK destinations.

This role involves working with a wide range of stakeholders including senior management across the partnered businesses and working with other areas of GRC such as Risk & Assurance, Financial Crime, DD & Integration and Market Security and Third Party DD.

**Ideal person profile**
- Is a confident, persuasive and articulate communicator and capable of robust dialogue;
- Proven track record in working with the business to implement regulatory improvement and change;
- Strong technical, practical and working knowledge of FCA GI regulation including Consumer Duty, and Product Governance, ideally with experience of sales to both commercial and consumer customers primarily on a direct basis. Knowledge of other relevant regulation/legislation such as GDPR and financial sanctions are required, and a basic understanding of risk management principles would be beneficial;
- Likely to be educated to degree level and ACII or compliance qualification would be an advantage;
- Likely to have had some management/team leader experience
- Is comfortable dealing with rapid change.

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking a

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