1st / 2nd Line - Desktop Support - Banking

2 months ago

London, United Kingdom GCS Recruitment Specialists Ltd Full time

**Role**:

- 2nd Line Support Role

**Duration** - 6 months with likely extension

**Rate -** £180 p/d (inside IR35)

**Location** - Liverpool Street

**Tech Stack**
- ITFL
- ITIL
- Desktop / Citrix / Office

**Tasks**
- Provide English language support to colleagues across EMEA Region with awareness of and consideration to differing cultures and/or languages.
- Provide cover to IT support contact number, answering calls, creating tickets, and escalating as required.
- Administer various IT environment (i.e. PC build and configuration, Application software, SCCM, Printing)
- Liaise, coordinate and monitor the escalation to 3rd level support groups.
- Provide primary support to video conferencing environment.
- Perform daily checks of office printer environment, logging tickets and escalating to 3rd level resolver groups when exceptions are identified.
- Perform daily checks of conference and meetings rooms (including VTC rooms), logging tickets and escalating to 3rd level resolver groups when exceptions

***

**Additional Tasks**
- Support of Systems infrastructure team when requested - Core systems infrastructure comprises Lenovo/HP/Dell workstations and HP/Cisco Blade Server technology running Windows OS, EMC SANs, Avaya and IPC telephony systems and Cisco Networks.
- Workstation hardware and software build
- Maintain automated build for workstations and servers
- Administration, configuration and support of workstation and server infrastructure.
- To have a very good knowledge of infrastructure and to be able to support and enhance that infrastructure through the use of industry
- standard management tools.
- To be able to build new workstations to requirements specified by other team members.
- Administration, configuration and support of desktop operations.
- Maintain high availability production environment.
- Administration and support of the workstation and printer
- environment at all sites including business continuity site.
- Ensure that the workstation and printer environment are fully operational and ready for use 24/7
- Workstation patching, test and deploy patches to ensure stability of environment

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

  • 2nd Line Helpdesk/Desktop Support

    2 weeks ago

    London, United Kingdom Avanti Recruitment Full time

    Job Title: 2nd Line Helpdesk/Desktop SupportDuration : 6 MonthsLocation: Pimlico – 5 days on site / Monday to Friday£150 - Inside IR35We have an exciting opportunity available for 2nd line helpdesk/desktop support position.Avanti Recruitment is seeking a 2nd Line service desktop support consultant to come in and help the team with bandwidth and day to day...

  • 1st / 2nd Line Support Windows

    1 month ago

    London, United Kingdom Lorien Full time

    IT Support Analyst - 1st & 2nd Line Support We are working with a Consultancy in need of an IT Support Analyst who can provide 1st/2nd Line, break-fix laptop support to users based on-site. You will be part of an existing team providing support to Windows based laptops and desktops.

  • 1st / 2nd Line Support Windows

    6 days ago

    London, United Kingdom Lorien Full time

    IT Support Analyst - 1st & 2nd Line Support We are working with a Consultancy in need of an IT Support Analyst who can provide 1st/2nd Line, break-fix laptop support to users based on-site. You will be part of an existing team providing support to Windows based laptops and desktops.

  • 1st / 2nd Line Engineer

    4 weeks ago

    London, United Kingdom In Technology Group Limited Full time

    **Job Title**: 1st/2nd Line Engineer **Location**: Farringdon, EC1 (Hybrid) **Salary**: £32,000 - £35,000 **Responsibilities**: - Provide 1st/2nd Line technical support to customers, responding to inquiries and resolving technical issues - Maintain and update customer information in the MSP system - Monitor and maintain customer networks, ensuring...

  • 1st / 2nd Line Support Engineer

    1 month ago

    London, United Kingdom In Technology Group Limited Full time

    **Job Title**: 1st / 2nd Line Support Engineer **Salary**: £25,000 - £30,000 **Location**: Central London (Client Sites & Work from Home) We are looking for an experienced 1st / 2nd Line Support Engineer to join our expanding service desk team for a leading managed service provider based in Central London. **Duties & Responsibilities** - Responding to...

  • 1st /2nd Line Support

    1 month ago

    London, United Kingdom Huntress Full time

    Title: 1st or 2nd Line Service Desk Engineer - Full Time, Permanent **Salary**: £23k-£25k Per Annum (DOE) Our client based in Feltham, Middlesex is seeking a 1st or 2nd Line Service Desk Engineer to join their team on a permanent basis. **Duties**: Level 1 - Provide efficient and effective customer service to end-users and other stakeholders - Act as...

  • 2nd Line Desktop Support

    1 month ago

    London, United Kingdom Eames Consulting Full time

    2nd Line Desktop Support - Hybrid One of my large financial services clients is looking for a 2nd Line Desktop Support Analyst to work on a series of BAU and project related work for their end users. Due to the nature of the role, you will need the following to be considered: - Must have strong experience of 2nd line desktop engineering and support for...

  • 1st/2nd Line IT Analyst

    1 month ago

    London, United Kingdom In Technology Group Limited Full time

    **Role**: 1st/2nd Line IT Analyst **Salary**: £30,000 **Location**: Central London & Remote A global consultancy firm which is a leader in its sector is looking for an ambitious 1st/2nd Line IT Analyst to join their growing team to act as the first point of contact for all IT related issues. **The Role**: The position will provide a fantastic opportunity...

  • 1st/2nd Line IT Analyst

    1 month ago

    London, United Kingdom In Technology Group Limited Full time

    **Role**: 1st/2nd Line IT Analyst **Salary**: £32,000 **Location**: Central London & Remote A global consultancy firm which is a leader in its sector is looking for an ambitious 1st/2nd Line IT Analyst to join their growing team to act as the first point of contact for all IT related issues. **The Role**: The position will provide a fantastic opportunity...

  • 1st/2nd Line Support Analyst

    1 week ago

    London, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London,...

  • 1st/2nd Line Support Analyst

    1 week ago

    London, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London,...

  • 1st/2nd Line Support Analyst

    2 weeks ago

    London, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    2 weeks ago

    London, United Kingdom The People Network Full time €30,000

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    1 week ago

    london, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    1 week ago

    London, United Kingdom The People Network Full time €30,000

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    4 days ago

    City of London, Greater London, United Kingdom The People Network Full time €30,000

    1st/2nd Line Support Analyst Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and...

  • 1st/2nd Line Support Analyst

    1 week ago

    London, United Kingdom The People Network Full time

    Job Description1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a...

  • 1st/2nd Line Support Analyst

    1 week ago

    London, United Kingdom The People Network Full time €30,000

    Job Description 1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a...

  • 1st/2nd Line Support Analyst

    1 week ago

    London Area, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    1 week ago

    London Area, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...