Support Officer

7 months ago


Winchester, United Kingdom A2Dominion Housing Group Ltd. Full time

**Support Officer**

**Westgate Place**

**Winchester**

**Permanent - Full Time**

**36 Hours per week (12 hour shifts from 8am to 8pm Monday to Saturday on a rota basis)**

**£23,177 to £28,057**

**About A2Dominion**

We are a residential property group with a social purpose. We’re committed to supporting all our customers to live independently so they can enjoy their homes and neighbour hoods. Our values and vision underpin all that we do: Deliver, Respond, Innovate, Value Diversity, and Enterprise.

**Responsibilities**

In this Support Officer role, you will deliver high-quality support to clients living in supported accommodation for up to 2 years, enabling them to sustain their tenancy and promoting independence, freedom and choice. Responsibilities include but are not limited to
- Assessing referrals and engaging with prospective clients using a person-centred approach.
- This role will involve liaising with health professionals, other agencies, and colleagues as appropriate.
- Ensure prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
- Agree and review client Independent Living Plans and Risk Assessments regularly and deliver contracted support hours to achieve the required outcomes.
- Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow-up action and coordinating wraparound support if required from other agencies (for example, Adult Social Care, Criminal Justice, Health services) and internal departments.
- Engage in continuous professional development and reflective practice.
- Forge and maintain links with partner agencies and other key stakeholders as appropriate to maintain good communication and cooperation.
- Report any concerns about safeguarding vulnerable people using the correct procedures and attending case conferences and other meetings as required.

**Who we are looking for**

For example, you may:

- Have experience of working in a customer-facing role, and a passion for customer service.
- Have the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges.
- Have an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
- Have the skills to identify and manage risk.
- Have an awareness of safeguarding measures and processes.
- Have excellent communication skills.
- Have exceptional administration and IT skills - especially Windows, Microsoft Office (Outlook, Word and Excel)

**Choosing us is easy**
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Pay: £23,177.00-£28,057.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- 12 hour shift

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

Reference ID: req2888



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