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Customer Service Administrator

4 months ago

Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

**Job description**

Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector.
We are looking for somebody with an outgoing, friendly personality who has the enthusiasm and ability to learn new skills quickly and can demonstrate an ability to work within a team environment.

**General Duties**:

- Answer and direct phone and manage customer and engineers enquiries
- Working along side our Quality & Aftersales Manager
- Allocate all jobs from an in house system
- Ordering parts and access equipment
- Rebook jobs where visits did not go ahead
- General office admin and support

**Required Skills**:

- Administrative experience preferred but not essential
- Excellent time management skills and the ability to prioritise work
- Strong organisational skills, attention to detail with the ability of multi-tasking
- Good all round IT skills and proficiency in MS Office Products - Word, Outlook & Excel. Excellent written and oral communication skills
- Polite and professional telephone manner

Job Status: Full Time, Permanent Secure Position
Hours: Monday to Friday 0800 to 1700
Entitlements: 21 days holiday plus bank holidays. Pension

**Salary**: Negotiable, Depending on Experience

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (required)

Work Location: In person