Customer Services Supervisor: Radiation Metrology

6 months ago

Didcot, United Kingdom UK Health Security Agency Full time

**Details**:
**Reference number**:

- 344186**Salary**:

- £27,722 - £32,505**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Didcot, South East England, OX11 0RQAbout the job

**Job summary**:
The Radiation Metrology Group provides specialized technical services for the regulatory testing of ionizing radiation monitoring instruments, as well as various projects related to the measurement of ionizing radiation.

As our Customer Services Supervisor, you’ll lead a team responsible for managing the orders and accounts of all Radiation Metrology customers. Your role involves handling new and existing customer inquiries, providing quotes, managing order changes, invoicing, and addressing general service queries. This administrative and management position is set in a scientific environment and requires a good understanding of business and customer care.

As a supervisor, you’ll have responsibility for staff. This involves allocating resources, prioritizing work, and ensuring staff development and training. You’ll maintain documentation and liaise with other teams within Radiation Metrology, UKHSA Finance, and our customers.

This role will be based full time at our UKHSA Chilton office (Chilton, Didcot, Oxfordshire, OX11 0RQ). No hybrid working is available due to the nature of the role.
- *Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*_

**Working Pattern - **Full Time, Part Time, Job Share, Flexible Working

**Job description**:

- Fully supporting all Customer Services Admin Officers in the team
- Prioritising workloads and work patterns as necessary to meet requirements
- Managing resources to ensure that Customer Services functions properly
- Holding regular office meetings to ensure that correct procedures are being followed and that any problems are resolved quickly and efficiently
- Monitoring staff development via appraisals, objective-setting and training
- Ensuring that working practice instructions and user manuals are updated
- Taking responsibility for overseeing the account maintenance of several special customers
- Supplying Senior Management with monthly financial income and credit information
- Giving feedback in regular office meetings and raising suggestions for improving working practices; meetings can be weekly, monthly or with any other agreed regularity
- Ensuring that the Customer Services team delivers an excellent level of customer service at all times i.e. reliable, prompt, courteous and clearly communicated
- Liaising with customers; responding to their queries and complaints in a timely manner and providing guidance to Customer Services Administration Officers on customer care issues as required
- Maintaining a professional business approach, and establishing continual lines of communication with existing and potential customers by telephone, correspondence, newsletter etc.
- Occasional attendance at conferences and exhibitions

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

**Person specification**:
**Essential**
- 2 A-Levels + 5 GCSEs, or equivalent experience
- Extensive experience of working in a commercial environment to include direct contact with customers.
- Good understanding of business functions and financial processes
- Experience of managing a team, to include staff appraisals and training junior staff
- Ability to communicate effectively with customers and colleagues - orally and in writing
- Attention to detail, ensuring accuracy - including data entry and quality assurance checks
- Ability to form good working relationships with all stakeholders, and working flexibly within the team
- Excellent organisational and planning skills, including prioritisation and time management
- Competent computer skills (e.g. Outlook, Word, Excel and web-based products)

**Desirable**
- General awareness of the hazards and uses of ionising radiation
- Understanding of Data Protection legislation.
- Good analytical and decision-making skills, with the ability to assess complex situations, investigate queries and interpret results
- Good degree of self-motivation and the ability to motivate others, work on own initiative, organising workload to set deadlines

**Benefits**:
**Benefits**
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Range of health and wellbeing support

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