Head of Product

1 month ago

London, United Kingdom Capita Full time

As Head of Product for Capita One Housing, you will play a pivotal role in driving the vision, strategy, and execution of our product portfolio. You will lead a team of product managers and business analysts and collaborate closely with cross-functional teams to deliver innovative and market leading software solutions. This role requires a strategic thinker, an exceptional communicator and a visionary leader who can navigate complex challenges while maintaining focus on delivering value to our customers.

**Job title**:
Head of Product (Housing)

**Capita is looking for Head of Product - Homebased role.**:
As Head of Product for Capita One Housing, you will play a pivotal role in driving the vision, strategy, and execution of our product portfolio. You will lead a team of product managers and business analysts and collaborate closely with cross-functional teams to deliver innovative and market leading software solutions. This role requires a strategic thinker, an exceptional communicator and a visionary leader who can navigate complex challenges while maintaining focus on delivering value to our customers.

**What you’ll be doing**:

- **Curate and Prioritise Product Backlog**: Maintain a prioritised product backlog for the One Housing suite of products, ensuring alignment with strategic objectives and customer needs.
- **Governance and Process Enhancement**: Implement and enhance governance processes for product requirements management within the assigned product area, continuously improving them over time to optimise efficiency and effectiveness.
- **Collaborative Roadmap Development**: Collaborate with product and development teams to support and develop product roadmaps, fostering alignment and shared vision across stakeholders.
- **Scope Accountability**: Take accountability for the scope delivered by the product team activities within the assigned product area, ensuring adherence to timelines and quality standards.
- **Stakeholder Liaison and Strategy Alignment**: Act as the 'voice' of the product team for housing, maintaining ongoing communication with business stakeholders and customers to align product strategy and project priorities.
- **Transparency and Dependency Management**: Ensure full transparency on the product team's activities within the assigned product area, facilitating awareness among relevant stakeholders of status and dependencies.
- **Risk/Issue Identification and Resolution**: Identify and address risks or issues related to the product backlog, serving as an escalation point for housing product issues and driving resolution.
- **Customer Engagement and Expectation Management**: Engage with Capita's customers as needed, assisting business stakeholders in understanding and managing customer expectations effectively.
- **Coach and Mentorship**: Provide coaching and mentorship to new team members, fostering their growth and development within the product team.
- **Functional Integrity Maintenance**: Ensure the functional integrity of the product is maintained across the product portfolio, addressing any gaps or inconsistencies as needed.
- **Issue Prioritisation and Remediation**: Work with appropriate stakeholders to understand and prioritise customer concerns on the product, implementing necessary remediation activities to address them effectively.
- **Strategic Planning and Analysis**: Plan and implement strategies to support business and user needs, analysing trends and data to drive continuous improvement in business performance.
- **Stakeholder Relationship Building**: Cultivate strong relationships with teams and internal stakeholders to facilitate effective collaboration, adeptly articulating and presenting software concepts to senior stakeholders.
- **Communication Synergy**: Simplify communication to ensure synergy between teams across the business, fostering clarity and alignment in objectives and strategies.
- **Quality Improvement Guidance**: Provide guidance and feedback on improving the quality of the product development process, ensuring changes result in positive customer outcomes.
- **Continuous Improvement Advocacy**: Sponsor initiatives for continuous improvement, drawing inspiration from global and industry best practices to enhance product development processes and outcomes.
- **Sector Representation**: Represent Capita One Housing across the sector, including participation in events and engagements to promote the organisation and its offerings.
- **Resource Optimisation and Wellbeing**: Ensure optimal loading and efficient utilisation of resources, while prioritising people's wellbeing in all planning and execution activities.
- **Recognition and Morale Enhancement**: Ensure recognition and rewards are appropriate to improve team morale, fostering a positive and supportive work environment conducive to high performance.

**What we’re looking for**:
**Essential**:

- **Aligned with Capita Values**:Consistently embody the core values of Capita - Open, Ingeniou

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