Housing Officer

3 weeks ago


Sutton, United Kingdom Omega Recruitment Full time

**Contract type: Temporary 3-months**:

- **Sector: Housing**:

- **Location: Sutton**:

- **Full-time position**:

- **Hours Per Week: 37.50**:

- **Start Date: August 2023**:

- **Start Time: 08:45**:

- **End Time: 17:00**

**Key Responsibilities**
- Respond appropriately to enquiries, comments or complaints made by residents, relatives and other agencies.
- Provide excellent advice and information to residents on all matters in relation to their tenancy, Welfare Benefits, Universal Credit, tenancy sustainment, community development and older-persons housing in a consistent and professional manner.
- To act promptly and professionally in respect of all reports of anti-social behaviour and other breaches of tenancy conditions.
- Promptly respond to all reports of domestic abuse and escalate these to the Domestic Abuse Officer and Housing Manager to ensure this is responded to appropriately.
- To make low level rent arrears repayment agreements in line with our Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate Housing Manager.
- Enforce SHP’s arrears recovery policy by undertaking proactive discussions with residents and signpost to the Welfare Support Officer to help residents
- maximise their income and reduce indebtedness.

**Essential**
- Proven experience of providing excellent customer service.
- Proven ability to provide accurate and cle responses to routine customer enquiries - writing, face to face, via digital media or b telephone.
- Communicate calmly, clearly and appropriately, in person and on the telephone with a wide variety of vulnerable people, especially in stressful and difficult situations/
- Listens, anticipates and seeks to exceed t expectations and needs of our residents.
- Ability to work as part of a team and on y own. Takes responsibility and is accounta personal behaviours, decisions and effectiveness.
- Resilient, adaptable and solution focused
- Proven ability to work methodically, follo agreed procedures and accurately record and information.
- Competent in using Microsoft Office and Suite

**Job Type**: Temporary contract
Contract length: 3 months

**Salary**: £15.18-£18.62 per hour

Schedule:

- Monday to Friday

Work Location: In person


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