Alarm Monitoring Centre Team Leader

3 months ago

Bradford, United Kingdom Yorkshire Water Full time

**Salary & Benefits**: Salary range up to £40,000 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, 8 x bank holidays plus a wellness day and development opportunities in line with the AMC Team Leader progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more

**Location**: Bradford, Buttershaw, BD6 2SZ. 5 days a week in the office.

**Work type**: Permanent, full time working 37 hours per week, Monday - Friday

We have an exciting opportunity for an Alarm Monitoring Centre Team Leader to join the Security team at Yorkshire Water. You'd be managing a well established team of 6 with an existing good culture that works cohesively to consistently deliver high level of work output.

**What we do**:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

The role of the AMC Team Leader will be to work with the Physical & Electronic security team who all report into the Protective Security Manager

**Where you fit in**:
As our Alarm Monitoring Centre (AMC) Team Leader you will be key to support the delivery of an efficient Alarm Monitoring Centre function whilst also line managing the day to day operations.
The primary role is to provide a professional and effective service to the business, to ensure the security of our assets is maintained 24/7.

**You will -**
- Line management responsibility for the 6 AMC Technicians
- Act as the lead link between the Alarm Monitoring Centre, Control Room, Duty Managers, suppliers, end users and act as the main point of contact.
- Be fully trained on all aspects of AMC - providing resilience for leave cover and breaks for all AMC technicians.
- Single point of contact/cascade of information for all technicians and security guards with the Protective Security Manager
- Provide assistance and direction to the AMC Technicians for all Crime Pattern Analysis and subsequent investigations.
- Ensure all YW policies and procedures are accurate and up to date.
- Training of new/all AMC technicians, Physical and Electronic Security (PES) team members and guarding provision who will be employed within the AMC.
- Ensure all systems/checks are conducted and cascaded/understood by all AMC technicians.
- Conduct, manage and track monthly AMC Disaster Recovery checks and manage all faults.
- Provide assistance with CCTV requests as directed by PES team.
- Assist with security investigations and the gathering of evidence.
- Compile and submit AMC performance/KPI data on a monthly basis
- Provide assistance with security incident reports.
- Provide first line support for all ad-hoc guarding request, database upkeep and SAP Ariba submissions
- Provide second line Proximity Access Control (PAC) & Abloy Cliq Electro-Mechanical key administrator support and ensure provision of PAC card availability each working day.
- Ensure shift rotas are maintained and monitor annual leave to safeguard a complete service is always provided.
- Assistance in contract management for our guarding contracts.
- Conducting our own welfare checks on contracted security officers.
- Management and maintenance of all our direct delivery service providers.
- Involvement with site security visits where required, by the PES team.
- Conduct second line assurance on newly installed electronic security
- Representative at PES team & project meetings.
- Provide/performs AMC technician function as and when required.
- Other duties and project involvement as required and in support of the PES team.
- Stakeholder engagement with local law enforcement/contract partners along with internal and external colleagues.

**What skills & qualifications you will need**:

- Proven leader with a strong ability to lead people and manage.
- Effective communication, report writing, information assimilation/dissemination and possesses a high

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