Public Enquiry Officer
2 weeks ago
**JOB DESCRIPTION**:
**Contract**:Permanent
**Type**:Part time
**Hours**:Bank Staff Only - 10 - 20 hours per month sometimes more when staff are on leave
**Salary**:£10.56 per hour
**Location**:Norfolk Constabulary HQ - Jubilee House - Falconers Chase - NR18 0WW
As a Receptionist, you should have a pleasant welcoming and engaging personality, as first point of contact for all callers and visitors.
Ensuring calls and visitors are dealt with in a timely, professional and effective manner.
Providing an efficient and comprehensive service to all visitors & colleagues.
Executing all administrative tasks to the highest quality standards.
**Requirements**:
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment (e.g. printers)
- Professional attitude and appearance - Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Responsibilities of post and keys.
- Greeting visitors, providing face to face and remote information - Taking payments.
- Booking meeting rooms.
- Call handing and redirection.
- Refer on advice enquiries and complex cases to appropriate colleagues.
- Ensure reception area is tidy and presentable.
- Provide administration support.
- Maintain building security by following safety procedures and controlling access via the reception desk.
- Any other duties as defined to be part of the roll
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