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Planner / Scheduler

7 months ago

Lewisham, United Kingdom The Hyde Group Full time

**Lewisham**

**Up to £25,520**

Hyde is looking to recruit a skilled Trade Scheduler to join the Property Services Team in Lewisham.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Repairs Planner/Scheduler at Hyde, you will be responsible for scheduling the workload of Hyde Property Services' (HPS) Trade Operatives, ensuring that the work is carried out in line with stipulated KPIs targets whilst maximising productivity, efficiency, and commercial delivery.

**Duties**
- Effective and proactive scheduling, tracking and management of operatives’ diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.
- Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
- Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.
- Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.
- Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
- Work collaboratively with all departments, to ensure performance targets are achieved.
- Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

**Skills & Experience required**
- Previous scheduling/planning experience
- Excellent organisation and time management skills
- Good communication skills
- Ability to prioritise well
- Able to work well under pressure
- Proactive and positive approach towards work

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
- 35 hour working week
- Monday-Friday, either 8am-4pm or 9am-5pm (alternating shifts)

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.