Contact Centre Agent

3 weeks ago

Wallington, United Kingdom Kenneth Brian Associates Full time

Kenneth Brian Associates are working with a well-known organisation based in Wallington, who are looking for Contact Centre Agents to join their team.

This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.

Specific responsibilities of the role:

- Handling incoming calls
- Asking pertinent questions to obtain accurate information
- Responding to online queries
- Processing information
- Liaising with internal and external contacts
- To be considered for this role, you will need:

- Previous experience in a telephone based role
- High levels of attention to detail
- An empathetic manner with the ability to adapt to calls from a variety of individuals
- Ability to prioritise
- Strong written and verbal communication skills

This is a 24/7 Contact Centre, so you will need to be able to work a full time **shift pattern** which includes **days, evenings, weekends and nights**.

**Job Types**: Full-time, Permanent

**Salary**: £23,442.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person

Expected start date: 29/08/2023

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