Receptionist/optical Assistant

3 months ago


Carmarthen, United Kingdom Jones & Murphy Full time

Responsibilities:

- Assist customers with selecting and fitting eyeglasses and contact lenses
- Perform basic eye tests and measurements
- Process insurance claims and handle billing
- Maintain accurate patient records and update information as needed
- Schedule appointments and manage the office calendar
- Answer phone calls and respond to inquiries in a professional manner
- Provide exceptional customer service and address customer concerns or issues
- Assist with inventory management and ordering supplies

**Skills**:

- Proficient in using QuickBooks for financial transactions and record keeping
- Excellent phone etiquette and communication skills
- Strong organizational skills to manage office tasks effectively
- Ability to type accurately and efficiently
- Familiarity with clerical and administrative procedures
- Competency in computerized systems for data entry and record management
- Proficiency in using Google Suite for document creation, collaboration, and communication

As an Optical Assistant, you will play a crucial role in providing support to optometrists, helping customers with their eyewear needs, and ensuring smooth operations in the office. Your attention to detail, strong communication skills, and ability to multitask will contribute to the overall success of our practice.

Note: This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive. Other duties may be assigned as needed.

**Job Types**: Full-time, Part-time

**Salary**: From £11.50 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free flu jabs
- Referral programme
- Sick pay
- Store discount

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Welsh (preferred)

Ability to Commute:

- Carmarthen (required)

Work Location: In person


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