IT Customer Service

3 weeks ago


London, United Kingdom Office Angels Full time

**CALLING ALL DATA AND TECH LOVERS**

**Love providing customer service excellent and want to work for a world-renowned data centre?**

**LOOK NO FURTHER**

**JOB TITLE**:IT Customer Service

**COMPANY**: International Data Centre

**CONTRACT**: 3-month temp to perm

**HOURS**: 9:00am - 6:00pm

**START**: ASAP

**SALARY**: £14.00 per hour

**LOCATION: Shoreditch, hybrid 2 days in the office**

**CULTURE**:Tech savvy, buzzy and professional data centre

**WOW FACTOR**:Excellent opportunity to work for a super dynamic, fast moving and established data centre

Our client is a super impressive international data centre who are looking for additional long-term support within their Service Planning Department. You will act as the first point of contact for all customers ensuring that queries and requests are managedto the highest standards of customer satisfaction

Our client is looking for tech lovers who always deliver customer service excellence

**DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO**:
**Responsibilities**:

- Act as the single point of contact for all Customer Service requests
- First escalation point for customers, suppliers and internal teams.
- Receive and dispatch customer maintenance tickets to the Service Operations department
- Deal with problems and manage resolution by involving necessary resources.
- Meet SLAs, resolve escalations and provide reporting.
- Call of and manage suppliers/contractors and respective planned work, quotes, orders and deliveries
- Prioritizing service requests (maintenance and customer).
- Allocating maintenance and customer service requests to the right resources.
- Pre-validate RAMS, raise work permits for contractors, process access and delivery requests.
- Request quotation for parts, process invoices, raise requisitions and Purchase orders for suppliers.
- Manage suppliers' requests and the administration needed to enable suppliers to process orders
- Perform tasks according to the contract SLAs

**SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED**:

- Demonstrable experience of strong administration skills
- Strong communication skills
- Excellent organisational skills, good attention to detail, ability to prioritise tasks and adhere to deadlines
- Excellent interpersonal skills and a good Team player
- Keen attention to detail
- Adapt to new systems quickly
- Admin experience (some legal desirable would be desirable but not required)
- Proactive attitude
- Comfortable working in a fast-paced environment
- Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry)
- Experience in a customer support role where high standards of customer service are expected.
- Experience of ticket management in CRM systems.
- Basic understanding of ITIL methodology.
- An understanding of basic data centre and networking terminology, such as monitoring alarms.

For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



  • London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...


  • London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...


  • London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...


  • London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom One Stop Service Point Limited Full time

    Job Overview: We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our customer service department and ensuring exceptional service delivery to our clients. This is a leadership role that requires strong communication...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • City of London, Greater London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...

  • Customer Service

    3 days ago


    Victoria, Greater London, United Kingdom Mackenzie Jones IT Full time

    Customer Service & Logistics Officer ***Global FMCG Leader*** Central London - 3 days office based and 2 days from home. Up to £45,000 Per annum + Bonus, Healthcare, Pension and HolidayThe opportunity:A global FMCG leader, experiencing unprecedented growth, is seeking an organized, ambitious, and commercially astute Customer Service & Logistics Officer....

  • Customer Service

    3 days ago


    Victoria, Greater London, United Kingdom Mackenzie Jones IT Full time

    Customer Service & Logistics Officer ***Global FMCG Leader*** 💥 📍 Central London - 3 days office based and 2 days from home. 💸 Up to £45,000 Per annum + Bonus, Healthcare, Pension and Holiday The opportunity: A global FMCG leader, experiencing unprecedented growth, is seeking an organized, ambitious, and commercially astute Customer Service &...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...


  • London, United Kingdom TechNET IT Recruitment Ltd Full time

    **Customer Service Advisor - Danish Speaking**: United Kingdom - London Posted: 25/05/2023 **Salary**: £25K per Year ID: 32392_BH **Customer Service Advisor - Danish Speaking** **Fully Remote** **£25,000** **Multiple positions available - must be fluent in Danish** Customer Service Advisors to join a fast-paced, vibrant marketing agency who are...


  • London, United Kingdom Air IT Limited Full time

    Service Delivery Manager - 18 Month Fixed Term Contract At Air IT we believe it’s in everyone's interests to work flexibly. We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  Now, with an office presence across the UK, we are extremely honoured to have been...


  • London, United Kingdom Air IT Limited Full time

    Service Delivery Manager - 18 Month Fixed Term Contract At Air IT we believe it’s in everyone's interests to work flexibly. We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  Now, with an office presence across the UK, we are extremely honoured to have been...


  • London, United Kingdom Contracts IT Recruitment Consulting Ltd Full time

    Customer Service Consultant - Belfast (Northern Ireland) *Urgent 3 Month Contract - Role hiring now!* The IOI Customer Service Centre is a Centre Of Excellence within the client and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all Ireland...


  • London, United Kingdom Contracts IT Recruitment Consulting Ltd Full time

    Customer Service Associate - Belfast (Northern Ireland) *Urgent 3 Month Contract - Role hiring now!* The IOI Customer Service Centre is a Centre Of Excellence within the client and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all Ireland...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Customer Resolutions Officer Location: Southwark, SE1 Contract Type: temp contract 3 - 6 months Weekly Hours: Full time 37 Hours per week (Monday to Friday) This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Customer Resolutions Officer Location: Southwark, SE1 Contract Type: temp contract 3 - 6 months Weekly Hours: Full time 37 Hours per week (Monday to Friday) This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer...

  • Customer Advisor

    5 days ago


    London, United Kingdom ACCENT IT STAFFING INC Full time

    Role DescriptionThis is a part-time and full time on-site role as a Customer Advisor/ Sales Advisor. As a Customer Advisor/ Sales Advisor, your day-to-day tasks will involve ensuring customer satisfaction, handling customer contact, providing client counseling, and maintaining effective communication with customers. Your role will also involve providing...