Customer Service Coordinator
6 days ago
An exciting opportunity to join our Peterborough based client working in a small and friendly customer service team. This is a temporary to permanent position after 6 months training. Working 3 days per week in the office and 2 days from home.
**Your responsibilities will include**:
- Inbound and Outbound calls to gain order delivery dates, all account paperwork such as new account forms, credit increase forms.
- Dealing with customer queries, issues and complaints in an effective and timely manner.
- This role is very fast paced and no day is the same.
- You will work closely as a customer service team to provide Customers with high class customer service.
- This role requires you to work closely with their internal office based sales team, Product managers, logistics and field based sales teams.
- You will also have product area responsibility, working as part of a team to ensure the administration and delivery of products meet customer expectations.
**Do you have**:
- Practical customer service experience with good telephone and customer service skills.
- Analytical with good commercial awareness.
- Able to communicate at all levels both internally and externally.
- Good organisational skills.
- Computer literate with excel, word and outlook
- Ability to work at a fast pace whilst maintaining accuracy
- Very upbeat and have a can do attitude.
**Hours of work**: Monday-Friday 8.45-5pm with a minimum of 3 days in the Peterborough office
**You must be available to start by 5th September.
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