IT Systems Administrator

3 days ago


Lynch Wood, United Kingdom Data Interchange Full time

**Location: Peterborough, UK**

**Permanent, full-time**

Data Interchange is a global leader in providing expert EDI and eBusiness solutions. For more than three decades we have been creating connections between businesses and have helped thousands of satisfied customers all over the world to do business electronically.While people trust us for our technical capability and specialist EDI experience, it’s our approach that really sets us apart. Data Interchange was founded on the idea of finding brilliantly simple solutions to the challenges businesses face every day. Andright now, as part of an ambitious growth programme we are recruiting a IT Systems Administrator.

**Job Purpose**:
You will establish good relationships and maintain those relationships by offering first rate service, using all forms of communication available. The role is office based but the company does allow some opportunities for home working. As such applicantsare expected from local area to reduce commute times and support daily working from the office.

You will also have the opportunity to act as an escalation point for our Service Desk analyst teams, investigating and resolving infrastructure related incidents.

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**Key Responsibilities and Accountabilities**:
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- Support internal users with any IT issues
- Provide out of hours on call cover Priority 1 issues.
- Form part of our incident management team ensuring timely investigation and fixes are performed to restore service in the shortest possible timeframes.
- Using your understanding of ITIL based support methodology to be actively involved in our problem management teams.
- Ensure process documentation is up to date and accessible to the Infrastructure Team.
- Impart and share knowledge within the Customer Services department to maintain knowledge levels and improve the team’s performance.
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**Person Specification**:
Qualifications and knowledge
- Good understanding of configuring, managing and supporting Windows operating systems
- Experience of Active Directory/windows security
- Good understanding of standard desktop/laptop hardware

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Essential

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- Experience of implementing and managing the following:

- Environments within Azure
- Windows Servers
- TCP/IP networking
- Basic understanding of PowerShell or other scripting languages

Desirable

**Skills**:

- Strong troubleshooting skills and confident approach to remote and phone support
- Ability to investigate issues in an analytical and methodical fashion
- Excellent communication skills both verbally and in writing
- The ability to use initiative and make judgment calls in a timely manner
- Proven team player who is equally adept at working on their own.
- Well organised with ability to manage multiple workstreams

Essential

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Experience
- 1+ years’ experience working in an Infrastructure environment
- In a Windows environment
- With good Networking experience
- Working in Support and Project Teams

Essential

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Characteristics, personal qualities and personality traits.
- Positive, self-motivated, enthusiastic and proactive
- Flexible and adaptable to meet changing business demands and working environments.
- Strong interpersonal skills
- Self-motivated with a desire to learn
- Well organised and meticulous approach to detail and accuracy

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**Why work at Data Interchange?**

As well as competitive rates of pay, we reward our people with a benefits package that includes individual training budget, subsidised gym membership, cycle to work & tech scheme and life assurance.

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