Property Administrator
7 days ago
**Property Administrator (Part-Time 3 days a week)**
Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journeyfor both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits.**
**Role purpose**
As Property Administrator you will provide customer focused service to the Tenants/House Managers, Area Managers and Surveyors on all property and equipment issues. You will be the firs point of call for all queries so we are looking for customer friendlycolleagues who are willing to go the extra mile for their internal customers.
**Key Accountabilities**
- To ensure all works that can be carried out by an internal maintenance technician are logged in the Pulse system, and regular reviews on volumes of work take place to ensure issues get resolved in a timely manner.
- Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved.
- To action all administration tasks around reactive works in order to see repairs through to a speedy resolution
- To manage customer expectation, and control business criticality for the business unit.
- To effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, in order to maintain an effective audit trail.
- To allocate an appropriate contractor/supplier to use for fast and cost-effective resolution of the issues where a Maintenance tech cannot complete the works
- To review warranty information and project information when assessing appropriate action to deal with repairs.
- Escalate issues assertively and keep line manager informed.
- Update Pulse System with call notes to provide relevant and up to date information on outstanding repairs.
- Undertake follow up calls to sites to ensure problems are fully resolved and provide accurate contractor measurement data.
- To provide reporting to the Maintenance Team Leader around performance & cost of repairs.
**Skills and Experience**
- Customer focused and service quality approach
- Excellent telephone communication skills
- Effective listening and questioning skills
- System skills Bespoke system, training to be given
- Business/Property knowledge desirable but not essential
- Outstanding work planning skills and the ability to manage conflicting priorities and
- achieve within tight deadlines
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**Who are we?**
At Greene King we are proud to be the country's leading pub retailer and brewer, running over 3000 pubs, restaurants and hotels in towns, villages and high streets across the England, Wales & Scotland.
**What's it like to work with us?**
It's our people that make us an incredible place to work. We have been through some changes, everything we do is underpinned by giving our teams the freedom to be themselves and own their success.
**We care** about embracing individuality and each other - Our pubs, Our environment, Our community and Our customers are the heart of Our Greene King.
**We take ownership** and give freedom to succeed - You will make great things happen and own the outcome, we encourage you to embrace and unleash your potential by thinking differently and doing the right thing.
**We win, learn and celebrate together** - Be ready to learn to learn from your mistakes but also to win and celebrate success as an individual and with your team
**What you can expect from us?**
- Competitive salary and pension contribution scheme
- Up to 33% discount across all our sites for you and your friends and family
- 33 days holiday (including bank holidays) and the opportunity to buy additional days.
- Free onsite parking
- An employee advice and guidance service and the healthcare service, Best Doctors.
- As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take
If this sounds like it could be you, then please apply
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