Chatbot Developer

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**What We'll Bring**

**We Are TransUnion**:
TransUnon is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications,utilities, gaming, government and insurance.

**What You'll Bring**

We’re looking for a Chatbot Developer to join our growing OMNI Channel Enablement team where you’ll learn and help to build, test and scale chatbots on various digital locations using a well-established chatbot platform. As a chatbot developer your willoptimize and build conversation flows with the goal of converting and supporting customers and consumers while delivering an effective and pleasant conversational experience.

**Day To Day You’ll Be**
- Developing and implementing customer/consumer service focused chatbots in multiple languages and optimizing conversation flows that engage and support consumer needs.
- Training new and existing chatbots/ artificial intelligence by reviewing responses and correcting inaccuracies.
- Create new dialogs by identifying follow-up questions based on keywords.
- Utilizing data-mining methods to identify opportunities for improvement in our chatbot knowledge base.
- Working closely with business operations and other stakeholders to ensure business requirements are developed correctly and meet acceptance criteria.

**Essential Skills & Experience**
- Strong knowledge in developing chatbots in multiple languages and working on AI projects.
- Proven previous experience of Chatbot/VoiceBot conversational designing, Natural Language Processing (NLP) experience.
- Basic understanding of Regular Expression, SQL, HTML, Power BI and Microsoft Office.
- Previous experience working in Agile.
- Strong intellectual curiosity with a desire to understand the root cause of a challenge/problem/opportunity.

**Desirable Skills & Experience**
- Previous call centre/customer service experience
- Spanish or French proficiency

**Impact You'll Make**

**What’s In It For you?**

At TransUnion you will be joining a friendly, forward thinking global business.

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart

**TransUnion - a place to grow**:
**Interview & Hiring Process**

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

**Reasonable Adjustments